SH
Signal Hill Lodge
Unclaimed Business
SH
Signal Hill Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Mutinta S
1 reviews | Active since Jan 2020
15 Nov 2024, 10:10
Refusal to refund on cancellation- Signal Hill Lodge
We had made a booking for a group of people from an institution from Zambia, outside South Africa, from 4th to 9th November 2024. The lodge demanded full payment for the rooms which we paid. Unfortunately, one of the people could not take up the room or travel to Cape Town due to a bereavement which happened the day before they were due to travel. We informed the lodge of this and they refused to refund any of the money paid for the room. The lodge insisted that full payment for the room still app**** and that this was their policy. They in fact leased the room to someone else but still refused to refund any of the money paid for it. The response from the lodge was quite aloof and rude, it also lacked any form of empathy or understanding. The customer service at the lodge was also quite pathetic.
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Mutinta S
1 reviews | Active since Jan 2020
15 Nov 2024, 10:10
Refusal to refund on cancellation- Signal Hill Lodge
We had made a booking for a group of people from an institution from Zambia, outside South Africa, from 4th to 9th November 2024. The lodge demanded full payment for the rooms which we paid. Unfortunately, one of the people could not take up the room or travel to Cape Town due to a bereavement which happened the day before they were due to travel. We informed the lodge of this and they refused to refund any of the money paid for the room. The lodge insisted that full payment for the room still app**** and that this was their policy. They in fact leased the room to someone else but still refused to refund any of the money paid for it. The response from the lodge was quite aloof and rude, it also lacked any form of empathy or understanding. The customer service at the lodge was also quite pathetic.
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Claudia B
1 reviews | Active since Jan 2020
14 Jun 2023, 05:17
Absolutely terrible experience
Called and confirmed that they have walk in availability. When we arrived reception recommended the room without a view. I asked why not the room with the view and she said because you are so beautiful. This should have been my first warning. When we got the room with a view.. There was no view. And the balcony was in fact just the stoep of the bottom floor. We asked the assistant to switch on the aircon since the room was freezing. He assured us it would get warmer. By this time our noses were running already. Half an hour later the room was still freezing. We called for help (with our cellphones as there are no phones in the rooms). While waiting we noticed a very foul smell in the room..either the furniture or materials were smelling from previous guests or simply lack of air.. An hour later the maintenance guy came and looked at the aircon and determined it to be broken. We requested a different room, as it became apparent that the smell was permeating through the passages and the room was unbearably cold. They indicated they did not have one available. The receptionist came down and indicated that the manager is on her way. Much later, sitting in the room waiting for help or relief we decided to pack up and ascertain what is happening. When we got to reception they were going about their business as if nothing was wrong and had we continued waiting we would just have been freezing in the room. We asked to speak to the manager since they refused to give us a refund since the 2 hours we spent there was waiting for the aircon to be switched on in order for us to find a room somewhere else. The manager (Cindy) who I could hear loudly on the other side Was rude and arrogant and could not care less. She offered an extra blanket. Was I supposed to put my head under this blanket. At any rate. After a long debate we decided to leave without our money, destitute and deeply vexed.
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Claudia B
1 reviews | Active since Jan 2020
14 Jun 2023, 05:17
Absolutely terrible experience
Called and confirmed that they have walk in availability. When we arrived reception recommended the room without a view. I asked why not the room with the view and she said because you are so beautiful. This should have been my first warning. When we got the room with a view.. There was no view. And the balcony was in fact just the stoep of the bottom floor. We asked the assistant to switch on the aircon since the room was freezing. He assured us it would get warmer. By this time our noses were running already. Half an hour later the room was still freezing. We called for help (with our cellphones as there are no phones in the rooms). While waiting we noticed a very foul smell in the room..either the furniture or materials were smelling from previous guests or simply lack of air.. An hour later the maintenance guy came and looked at the aircon and determined it to be broken. We requested a different room, as it became apparent that the smell was permeating through the passages and the room was unbearably cold. They indicated they did not have one available. The receptionist came down and indicated that the manager is on her way. Much later, sitting in the room waiting for help or relief we decided to pack up and ascertain what is happening. When we got to reception they were going about their business as if nothing was wrong and had we continued waiting we would just have been freezing in the room. We asked to speak to the manager since they refused to give us a refund since the 2 hours we spent there was waiting for the aircon to be switched on in order for us to find a room somewhere else. The manager (Cindy) who I could hear loudly on the other side Was rude and arrogant and could not care less. She offered an extra blanket. Was I supposed to put my head under this blanket. At any rate. After a long debate we decided to leave without our money, destitute and deeply vexed.
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Nina R
1 reviews | Active since Jan 2020
19 Jul 2022, 07:38
An Honest, Personable Low-Priced Hotel
Do not be fooled by the price. It is nice for a smaller hotel and they are honest people. On my second trip, I had to cancel last minute, but they were able to get me a refund when they could have left it. I will definitely be returning for my next trip. It is the best 3/4 star hotel in CT and for a steal!
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Nina R
1 reviews | Active since Jan 2020
19 Jul 2022, 07:38
An Honest, Personable Low-Priced Hotel
Do not be fooled by the price. It is nice for a smaller hotel and they are honest people. On my second trip, I had to cancel last minute, but they were able to get me a refund when they could have left it. I will definitely be returning for my next trip. It is the best 3/4 star hotel in CT and for a steal!
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Jermaine K
1 reviews | Active since Jan 2020
17 Aug 2021, 14:04
Definitely one for the WIN
Beautiful weekend at signal hill lodge definitely one for the WIN
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Jermaine K
1 reviews | Active since Jan 2020
17 Aug 2021, 14:04
Definitely one for the WIN
Beautiful weekend at signal hill lodge definitely one for the WIN
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Robin-lee Petersen
1 reviews | Active since Jan 2020
17 Aug 2021, 09:11
Romantic engagement?
We and my boyfriend had a beautiful experience at the signal hill lodge very romantic, so romantic that I came back a whole fiance the service was on point and staff very friendly id definitely recommend this to anyone who is looking for a good stay and hopefully become a fiance to? thank you for your service @Signal hill lodge❤️
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Robin-lee Petersen
1 reviews | Active since Jan 2020
17 Aug 2021, 09:11
Romantic engagement?
We and my boyfriend had a beautiful experience at the signal hill lodge very romantic, so romantic that I came back a whole fiance the service was on point and staff very friendly id definitely recommend this to anyone who is looking for a good stay and hopefully become a fiance to? thank you for your service @Signal hill lodge❤️
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Aimee E
1 reviews | Active since Jan 2020
14 Jul 2021, 19:06
Best Service
10 July 2021 My boyfriend and I visited the Lodge for the very first time. From making the booking till the time we left we have received the best service ever. We are definitely going back there again for a longer stay. Thank you Signal Hill Lodge staff
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Aimee E
1 reviews | Active since Jan 2020
14 Jul 2021, 19:06
Best Service
10 July 2021 My boyfriend and I visited the Lodge for the very first time. From making the booking till the time we left we have received the best service ever. We are definitely going back there again for a longer stay. Thank you Signal Hill Lodge staff
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Bertro W
1 reviews | Active since Jan 2020
18 Jun 2021, 12:11
Stay at singal hill lodge
The place was neat and everything but my car was broken into at the parking they had giving me. Goods were stolen and we did not spend the night there as we received an emergency number and nobody answered when we were in need. I had to pay my insurance access fee and they never refunded me. I would not recommend staying there due to the way this whole situation got handled.
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Bertro W
1 reviews | Active since Jan 2020
18 Jun 2021, 12:11
Stay at singal hill lodge
The place was neat and everything but my car was broken into at the parking they had giving me. Goods were stolen and we did not spend the night there as we received an emergency number and nobody answered when we were in need. I had to pay my insurance access fee and they never refunded me. I would not recommend staying there due to the way this whole situation got handled.
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2016, 17:00
Misrepresentation nd bad customer service
<p>This is an email I sent Signal Hill lodge:</p> <p> </p> <p>"To whom this may concern</p> <p>After arriving at the lodge last night,15th Dec 2016, I was very disappointed with the accomodation we were given . Firstly as it did not live up to a "4" star venue as your site has it listed under. Furthermore the "superior" room is a mere 3x3 room with a 2x1 bathroom shower only and a strange tap that switches water from the basin to the shower which you have to shut off at the main to stop water running. To add to that the window was facing a "lush" garden which can only be described as a backyard garden, the window has a very intimidating burglar bar which makes one feel unsafe and trapped in. Further to that no other exit to a open area. The room is on the ground floor no view and seems an after thought as this may have been a storeroom area before converted to a room. The rest of the lodge looks out on the back of a block of flats which for breakfast and viewing is not a graceful site. Also in the bar area one of chairs backrest is broken and unsafe if someone leans back. The Parking area is tight and even in a polo one needs to perform a 5 point turn to get out. The surrounding area is not appealing and the road to the lodge is dark and unmarked with no barriers in the uphill.</p> <p>Having decided not to stay the night event after paying I requested that the management contact me the next morning so we could discuss the matter and find a resolution as I believe I have been misled both by the lodge and booking.com. It is now 13h30 on Friday 16th 2016 almost 14 hrs after the issues was raised with the lodge management and booking.com and to date no one has contacted me to resolve the issue. I have also tried to contact the management at the lodge this morning leaving a message and no response.</p> <p>Clearly customer service is neither the lodge or booking.com priority. As I have prepaid and been deducted from my credit card I am left with no either option but to take this publicly and to the consumer council as well as social media forums to make this known that the signal hill lodge and booking.com are not customer centric but rather focused on securing profits without delivery of a service or product.</p> <p>For your reference I have attached pictures taken by me which show a different side to the marketing pictures used by both companies."</p>
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2016, 17:00
Misrepresentation nd bad customer service
<p>This is an email I sent Signal Hill lodge:</p> <p> </p> <p>"To whom this may concern</p> <p>After arriving at the lodge last night,15th Dec 2016, I was very disappointed with the accomodation we were given . Firstly as it did not live up to a "4" star venue as your site has it listed under. Furthermore the "superior" room is a mere 3x3 room with a 2x1 bathroom shower only and a strange tap that switches water from the basin to the shower which you have to shut off at the main to stop water running. To add to that the window was facing a "lush" garden which can only be described as a backyard garden, the window has a very intimidating burglar bar which makes one feel unsafe and trapped in. Further to that no other exit to a open area. The room is on the ground floor no view and seems an after thought as this may have been a storeroom area before converted to a room. The rest of the lodge looks out on the back of a block of flats which for breakfast and viewing is not a graceful site. Also in the bar area one of chairs backrest is broken and unsafe if someone leans back. The Parking area is tight and even in a polo one needs to perform a 5 point turn to get out. The surrounding area is not appealing and the road to the lodge is dark and unmarked with no barriers in the uphill.</p> <p>Having decided not to stay the night event after paying I requested that the management contact me the next morning so we could discuss the matter and find a resolution as I believe I have been misled both by the lodge and booking.com. It is now 13h30 on Friday 16th 2016 almost 14 hrs after the issues was raised with the lodge management and booking.com and to date no one has contacted me to resolve the issue. I have also tried to contact the management at the lodge this morning leaving a message and no response.</p> <p>Clearly customer service is neither the lodge or booking.com priority. As I have prepaid and been deducted from my credit card I am left with no either option but to take this publicly and to the consumer council as well as social media forums to make this known that the signal hill lodge and booking.com are not customer centric but rather focused on securing profits without delivery of a service or product.</p> <p>For your reference I have attached pictures taken by me which show a different side to the marketing pictures used by both companies."</p>
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