TB
Tracy B
Active since Jan 2016
25
Reviews
0
Industries
Reviews
25 reviews4 months ago
Shocking service by Fastway Couriers
This is at least the second time that Fastway couriers have done this to me. Fastway couriers in Port Elizabeth advised that my parcel would be delivered yesterday and it wasn’t. They then advised that it would be delivered today. It is now 16:40 and still no delivery. You cannot get hold of them as every number on the web page is in correct. The courier’s cell number is switched off and the WhatsApp line where you are supposed to be able to talk to an agent is just a bot and the same bot is on their web page so you can’t get through to speak to anybody. I have sat at home for two days now waiting for my parcel to be delivered to no avail. I am not going to sit at home any,ore and they must meet me wherever I am when they want to deliver. Their service is shocking and I wouldn’t recommend them to anybody!!!!
0 replies
10 months ago
KFC False promise of 2 for 1 promotion
I placed an order online for their Friday special of 2 for 1 colonel burger. I watched the whole process online whereby they advised that they are locating a driver, to driver located, meal being freshly prepared, driver collected, driver on his way, driver arriving….it never got past the post of driver arriving although on the app it showed the driver at my address. I went to the complex gate 3 times and there was no driver. I can back inside to see what the app said and to my surprise it says that the order was cancelled because the delivery was unsuccessful and that the payment has been reversed and will reflect in my account within 7-14 working days. This is totally unacceptable. I do not believe that any order was prepared and that this is simply KFC’s way of getting out of the promotion of 2 for 1. I have been a loyal online customer and have never had an issue in all the months that I have ordered previously. KFC needs to reverse the credit to my account and deliver my order and if this is not possible then they need to do a complimentary delivery of my order.
0 replies
10 months ago
Poor Service from DPD Laser which reflects poorly on Asendia
Temu use this company as their logistics company. When it gets to SA it is handed over to DPD laser that take the sweet time to deliver your parcel. There is absolutely no sense of urgency. A parcel that was scanned into the Port Elizabeth office on Saturday is only going to be delivered on Wednesday because that is their timetable (in their own words). If Asendia continue to use them I am going to ask Temu that none of my parcels be handled by Asendia as I have no problems with their other logistics company’s.
0 replies
10 months ago
Shocking Delivery service
A parcel from Temu arrived in Port Elizabeth on Saturday but is not on the delivery schedule for today but only for Thursday which I find totally useless for a logistics company. I have always thought the delay was with Asendia which Temu uses but the delay is with DPD. I will be putting in a complaint against Asendia advising that they find a new business partner as well as with Temu that I don’t want any of my future parcels to be handled by Asendia. Tracking number AS0000448251…..People please avoid using this company at all costs as they work to their own timetable and don’t care about you as the customer waiting for you parcel
0 replies
11 months ago
Pension Ombudsman only there to protect the Insurance Companies and not the little main in the street
They do not read the entire complaint, they do not request factual evidence from Sanlam. They simply make a decision to close the complaint in their books. EC/0011949/2024, as you can see from the reference number this complaint was lodged last year in November……they only come back now with a half hearted response. No investigation done whatsoever!! Now they tell me to go to the tribunal where I need to start the process from scratch including attaching all documents etc and emails going back and forth and document telephonic conversations…..absolutely ludicrous and totally unhelpful
0 replies
11 months ago
Poor Service from SARS
For 6 months Sanlam have being trying to get SARS to reactivate a tax number of a deceased estate but nothing seems to be happening!! My contact number is 0742959641 should SARS want to contact me as I have the deceased’s tax number and identity number, I am awaiting the complaint reference number from Sanlam Deceased Estates who has all the documentation on hand that SARS website says that you need to reactivate the tax number!!!
0 replies
11 months ago
Gatvol for Sanlam death claims
<div>My ex husband passed away in 2021. Between Sanlam, SARS and Nedbank they have let the tax number close and it has been six months of trying to get the tax number reopened. Emails are sent to ***** at Sanlam who does not even acknowledge your email never mind reply!!</div>
106 replies
15 months ago
Delay due to incompetence of Sanlam staff in paying out a death claim
I put in a complaint over a week ago re non payment of a death claim due to Sanlam death claims incompetence. They have not bothered to reply to my complaint other than the automated response.
106 replies
15 months ago
Pathetic service from Sanlam Death Claims
Payment should have been done in December, payment still not processed as Sanlam do not follow up with Nedbank Estates Department or SARS to get the correct estate tax number. They just sit back and do absolutely no follow up whatsoever and don’t even communicate with you.
106 replies
17 months ago
Bad response to Hellopeter complaint
I made a complaint last week in regards to the treatment I had received in regards to a payout on a death claim on a retirement annuity. I quickly got a response, a telephone call and an email saying that the complaint would be investigated. I received a response which I didn’t agree with and I was told very quickly not to contact them again but to address any query that I have back to the same people that I originally complained about. Sanlam just seems to be using their quick turnaround time as a false pretence that they actually care about the complainant.
106 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
23 (92%)