KM
Kanthan M
Active since Jan 2016
3
Reviews
0
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Reviews
3 reviews121 months ago
After Sales Service
<p><span cl***="go">I just had a thoroughly frustrating morning after booking my car in for a service. I was phoned about 15 minutes after I left Edenvale Hyundai and informed that my car is no longer under service, to which I replied thats impossible cause I paid for the extra maintenance plan which includes service for 5 years or 90000km and seeing as this is only 75000, this makes no sense. I had to return to the Hyundai Edenvale and was told the service desk who they can call will open at 0730, so I'd get some answers then after they made that phonecall. After making that phonecall, I was informed that the liquid capital information desk would now only open at 0800 and that I need to provide my policy number so that they can verify this. Now I understand all these procedures but understand my frustration as the consumer as I only see one package ie. Hyundai + Liquid Capital. This is the package that was expertly sold to me by the salesperson at Hyundai Cresta who got me to upgerade from the standard service which ends at 60000 to the maintenance plan and platinum package at an additional cost of approximately R9000. So I must compliment you for excellent sales staff but poor after sales service. I now have to try and figure out what went wrong due to the ineptitude of one of many legs of the chain and the only ***istance I can get is someone called Francis at Hyundai Edenvale who asks for my policy number and she will try and phone liquid capital to find out. Granted she was polite and friendly but surely you could have better procedures in place to find these things out earlier like when I phoned and booked the service as oposed to 15 minutes after I drop my car and am off to work</span></p>
0 replies
123 months ago
DiscoveryCard - Poor feedback/failed promises
RefNo#4337328839<br> Ref#1105711199<br> Ref#1108960738<br> Your reference is: 4 342 432 824<br> Initial request sent on 07 March 2015 due to discoverycards online banking being a terrible site with links to everywhere except a functioning bank. E-mail response received and lag just under 48 hours which I accepted, then just an e-mail saying I would get my pin over the phone due to security reasons which does not make any sense cause it is definitely not safer to receive over the phone. I sent another e-mail as I had budgeted to use these funds that week. I received a phonecall on Friday 11 March from Discovery apologising and calming me down saying that FNB will definitely phone me on that very same Friday. I asked, are you sure and the response was , yes FNB already has everything and confirmed receipt of request earlier that Friday. It is now Tuesday 15 March 2016 and I am unable to meet the obligation for which I required the funds for. Ill accept responsibility for assuming efficient on the part of a bank with a stellar reputation but clearly I deluded myself as Discovery has deluded the public with this false image.<br> <br> Ps.<br> Expect my card to be closed within 60 days<br> <br> Kanthan Moodley
75 replies
125 months ago
BrighterVisaScam
I have been scammed to put it in the simplest form. I paid R30 000 in 4 instalments and was promised the world. The company has now disappeared of the face of the earth. I would appreciate any assistance in recourse. I am not even too angry over the money as my heart was set on the move to Canada, so if you are out there Brighter Visa/GlobalVisa/IXP or whatever your name is now, all I want is the process complete and me in Canada, ie. services promised.
0 replies
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