KS
Karla S
Active since Feb 2016
2
Reviews
0
Industries
Reviews
2 reviews28 months ago
SHOCKING Service from Bosch Service Cencar
I wish I could give them zero stars. The customer service is absolutely **********. My husband bought me an SUV for my 30 Birthday in February of 2022. The car was not brand new and had some issues which we were told by the dealership to take it to Bosch to have a look at. Needless to say that the car stood there for 3 days when Alicia eventually told me that they do not have the correct computer to be plugged into the car to check the fault. Fine. I went to pick up my car and upon arrival saw that the driver side door handle was broken. Alicia had the audacity to tell me that it is due to wear and tear and that they can't fix it. After I threatened her with the Ombudsman and told her I want to know which car she or her boss drive so that I can do the same to their handle they agreed to fix it but only wanted to glue the handle. I was absolutely flabbergasted. I refused and insisted that I wanted a new handle. Needless to say we are now in December of 2023 and still my drivers door handle has not been fixed. I sorted this at my own cost. Absolutely the WORST service I have ever received. The communication is basically non existent - I had to follow up with her every single time. I would definitely not recommend them to anyone and I will make sure that no one I know goes there.
0 replies
124 months ago
Money Fraudulently withdrawn from my account
On 26 December 2016 money was fraudulently withdrawn from my account [by a guy claiming that he was the banks' security guard].<br> Immediately after it happened I went to the SAPS and I opened a case. I also went to the bank to fill in a fraud form so that they could do their own investigation.<br> After 4 weeks of fighting with FNB to get my money back, the consultant in the fraud department was so rude to me yesterday. He told me that I will not get my money back because the person that withdrew the money from my account used my pin number [which was obviously the guy who said he was security and he was watching me].<br> FNB never sent me an email, sms or phoned me to tell me that they have concluded my case and that I will not get my money back.<br> <br> So now you tell me why would I deposit a sum of money when exactly a minute after I will only withdraw it from the ATM again??? Makes no sense to me.<br> <br> I am so fed up with FNB as this is not the first time that I'm having issues with them.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)