MA
Mia A
Active since Mar 2009
82
Reviews
0
Industries
Reviews
82 reviews6 months ago
Not interested in insurances
Was very dissapointed after I submitted a claim for my cat about a week ago who almost died, paid R8000.00 cash and did not even received a cent back after payment for petinsurance for quite some time. Yes, my cats are on an accidental plan but the circumstances my cat almost dies was definetely not because of an underlying disease but about an incident that happened about 2 weeks prior to him getting sick. I was thinking to get all my insurances under Dotsure ( car , pet and household) but no thanks. Not interested anymore.
53 replies
6 months ago
Impressed with customer service
I was impressed by the services I got from Lauren at Fevertree when I contacted them on Friday, 03/10/2025, afternoon. Throughout the phone call she delivers exceptional customer service with a positive and friendly attitude and very helpful and jolly demeanor. She responded to my inquiry very promptly, effectively and consistently provided exceptional service by attentively listening to my concern, responding with patience and resolving issues efficiently. She was very understanding and provided a clear resolution, which led to a very satisfied customer. Keep up the great work!
53 replies
7 months ago
Outstanding service
About a week ago I wrote a review about my Vodacom account that was paid in advanced but Vodacom insisted that I was in arrears and therefore suspended my services after many calls, mails and a lot of frustration. After placing a the review I got a call from Fergie, a Vodacom consultant dealing with complaints. To Fergie: Thank you so much for assisting me with my issue last week.Your approach to this matter was incredibly professional; you were fast, clear, and reliable,very proffessional and very friendly. I am very impressed with how you handled my situation,stayed in contact with me during the time I had the issue. and for your dedication to outstanding service. Was such a pleasure to be assited by you. Keep up the excellent work!!!
53 replies
7 months ago
Terrible service
On the 8th of Sept. 2025 I got an sms saying I was in arrears with my phone payments after paying ,religiously , long before the 1st of every month. I phoned Vodacom accounts and they said that I was most definetely in advance and asked me to mail the POP, which I did. Today my phone services was uspended after paying my account on the 30th of July for the month of August and then again on the 14th of August for September. Phoned accounts department that said I was in arrears and while I was still explaining the call dropped at 17hoo, home time of course. Even went to a Vodacom shop but the manager there could not or did not want to assist. Also insisted I was in arrears AFTER the accounts department obviously did not allocate the payment or are just not competent enough to assist me. THIS never happened to me before since I am always on time with my payments and always pay Vodacom the same I did for almost more than 20 years. At the moment I cannot even phone customer care to assist me. Vodacom's standards definetly dropped a lot! Not really impress at all!
106 replies
8 months ago
Exceptional and very friendly, pleasant customer care consultants
On 31 July 2025 I wrote a review on Hellopeter complaining about Capitec Bank deducting debit orders long before the deduction date. A day later I got a call back from Joshline, one of the very friendly and pleasant consultant, with whom I had a very engaging and very pleasant conversation. She then later transferred me to the Collections Deartment, while staying on the line throughout being the assisted by an equally friendly and pleasant Lindile, who also explain everything in detail to me. Joshline and Lindile: I know it is almost weeks later but I really appreciate the time you had to explain everything to me ; being so friendly, efficient, and patient. It was really a pleasure to talk to such professional and pleasant, friendly and polite ladies. I really appreciate how exceptional your service was. Keep up the excellent work!
1 reply
9 months ago
Devisting from loan agreement
I have a loan with Capitec and every month I will get a sms saying that my next installment will be collected earlier the month. This is making things very difficult for me since I gave them a date for the installments to be collected on the same date every month , but instead it is being collected way sooner than stated on my loan agreement. That is breach of contract from the bank's side so I honestly do not appreciate the fact that they are deviating from the agreement we both agreed upon.
106 replies
11 months ago
Excess amount for minor car damage ridiculous!
I have been a client of Miway since 2018 , never claimed before. Have a full comprehensive cover with them. I hit a pothole by accident and after a call to tyre fitment centre I was booked for an assessment at 14hoo and since the one front tyre is damaged and might burst replace it. and replace it. I got quoted a special price for R1500.00 per tyre including balancing. What a shocker to find out that I have to pay in R5700.00 excess for a R1500.00 claim and since the fitment centre does not deal with insurance companies I have to pay the excess tyre/s and possible damage to the suspension all out of my own pocket before Miway will pay out if they except the claim. So to Miway, thanks you for the excellent service I received from you since 2018 but I will definetely contact you in next week after doing my research on a more affordable insurance, to cancel my policies.
58 replies
16 months ago
Bad service
Been ordering from Shein regularly. Had no logistic issues. Been waiting for a package that was supposed to be delivered on 16-12-24 to my work address. Still nothing. On Imile training system it shows my package is still in transit to KZN but when phoning them I was told it will only be delivered 23-12-24 to the address and that it is KZN. Was promised that my query would be attend to by a supervisor that will be at work at 9 and that I will be called back. Up till now ,no call , and when I try their contact number it says that there is a temporary issue with it. Going to be away from Monday so just want to knowwhat is going to hapen now to the package that I urgently need?Not chuffed with the bad service at all.
0 replies
18 months ago
Daylight ******* and bad service!!
Just like many of the very upset and dissapointed new MTN router applicants I also app**** in late Oct. 2024 for a R269. router onlin. I paid R425.00, delivery was quick and I was very impressed with the service. Today I received a tax invoice to pwhen I app**** , pay R668.00. I phoned 2 consultants after the first one did not really know how to assist me. The second one confirmed that the R425.00 I paid was never allocated but to prevent my line of being cut I need to pay the R668.00 today, if not they will cut the line and I will be without wi-fi for the whole month. My question to her was why am I being punished for them not doing their job. I mailed Phumzile Zwane all the requested details and as a client I expect that at least someone from MTN contact me ASAP to sort out their mistake.
0 replies
18 months ago
Great service from Sepati
As always Miway came through for me as its client by giving me an amazing discount on my premium. To Sepati, the very friendlyand helpfull agent that assisted me, thank you so much for your assistance , your friendliness and thanks for being so professional. It was a pleasure being helped by you.
53 replies
Review Distribution
5 Star
41 (50%)
4 Star
1 (1.2195121951219512%)
3 Star
0 (0%)
2 Star
5 (6.097560975609756%)
1 Star
35 (42.68292682926829%)