HN
Hoosen N
Active since Feb 2016
5
Reviews
0
Industries
Reviews
5 reviews66 months ago
Absa bank a big no no.
I have had the worst experience with Absa for a very long time now. They are not a good bank to bank with nor are their employees professional. I sold my car during the course of this month and due to that my installments were delayed. I get a call from their consultants everyday and I have to explain everyday that I am waiting for them to settle the bank. Today was the worst. I had to explain to a lady named Walanie or similar to that about the above and she went on to almost harass me about payment being my problem and she had the worst attitude. I have experience with banking and what I know about debt collecting is that if you are the slightest bit rude to the client, you are never gonna get any joy and possibly any payments. It was highly unprofessional and disrespected of their consultant and most annoying to have someone speak to you like you owe them something personally. I highly advise not to take up any vehicle loan or any account with Absa because when it comes to dealing and understanding their clientele, I have never dealt with worse.
168 replies
72 months ago
Terrible service
So we found out that we can actually finally get thick fiber when we saw the Instagram page. We would message asking questions and the lady would reply with one word answers a day or so later. We still placed an order online and was told it would be delivered in 2/3 days. We did put my wife’s number on the order and we were messaging her from my number to ask her about delivery because we are in Cape Town and they are based on Sandton. We thought it was odd that it would take 2 days given the distance but the lady we spoke to was quite convincing. She kept saying a later day and so we tracked the parcel ourselves and it was still in Johannesburg. We called her everyday for a week. She did not follow up on the product and finally yesterday we had enough. We called her and she was always rude as usual and very annoying. She said that the couriers already told her they had delivered it but we received nothing. We asked her for a refund which she had to do because she could not track the parcel. I am so disappointed by the way this works and by the way we were spoken to and treated. There was no customer service etiquette at all and we felt very bad so my wife gave her a piece of her mind. I would like this to be sorted if it’s possible because I’d hate someone else losing out on their self esteem because of this lady’s unprofessionalism.
0 replies
109 months ago
Please attend to my case
<p>previously comnunicated with mondo regarding this matter but is still not sorted. A contract was taken out at a said price but we are being billed another price. The call records have been pulled out previously and it was found that the terms and conditions were not communicated to the client and that a refund would be processed against the account. To date i have not received a statement that reflects the true balance.</p> <p>If this is not sorted out i will be proceesing with legal action.</p> <p>Regards</p>
412 replies
122 months ago
ANSWER THE PHONE !!!
At any given point of time between 8:00am and 16:30pm the minimum turn around time to have your call answered is 1 hour and when they do answer the call they dont know how to help you.<br> <br> Why does CIPC take in excess of an hour to answer their calls, i do not believe that every agent is on a call every minute of the day.<br> <br> Most frustrating call centre !!!
0 replies
124 months ago
Property transfer that takes 1 year
The buyer and I had signed the offer to purchase on the 24 March 2015, we are now in January 2016 and the transfer of the property is still not finalised. During the year that has lapsed the attorneys have made no contact with me to update me as to the status of the transaction.<br> I had to incur heavy interest and penalties by the bank holding the bond due to the incompetency of this so called law firm.<br>
0 replies
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2 Star
2 (40%)
1 Star
3 (60%)