Active since Jan 2016
6
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0
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Reviews
6 reviews25 months ago
****! Be Careful!!
They are ****mers. Disappeared after they received our money. All communication ignored and phones remain unanswered. Michelle van der Berg - the sales consultant even pretended by supplying artwork! We took legal action.
0 replies
42 months ago
Integrity problems
Such a pity they feel that they need to put companies down in order to promote themselves. Baseless comments are made on social media. Does not say much for integrity.
0 replies
43 months ago
Shocking treatment
The shocking way the owner of this business treats his clients - unjustifiably - leaves much to be desired. Sustainable business? I dont think so.
0 replies
108 months ago
No Customer Service
<p>We have been dealing with Jolene (by email and telephonically). The lack of any service whatsoever is the reason why we are cancelling all our contracts with STM as soon as the contracts allows.</p> <p>On the 10th of January we sent a cancellation notice for our Kempton Park branch – which was supposed to be cancelled beginning March. It took numerous phone calls and e-mails to get a confirmation out of Jolene. This in itself was very frustrating. We did however receive further invoices after cancellation, and will not take responsibility for paying these. </p> <p>Furthermore we gave notice for our Boksburg and Benoni branches. These contracts expire at the end of May. STM went to these branches with no authority and ripped the lines out and removed the equipment while damaging the walls at Benoni branch. When we enquired it was apparently done by mistake and were told the lines will be re-installed. Needless to say that these branches are not able to do business for two days due to this and this could result in a loss of income. Furthermore the damage caused is unacceptable. </p> <p>We requested that our Kempton Park branch account that should have been cancelled; be cancelled as at contract expiry date and the invoices received after that be reversed. </p> <p>It is a pity that in such a competitive market service seems to be lacking at such great levels.</p> <p>We do not get any response to our e-mails.</p>
0 replies
108 months ago
BREACH OF CONTRACT
<p> We made many desperate pleas for assistance as service delivery from Channel Support and the Neotel Customer Care is honestly non-existent. </p> <p>We ordered an additional 5 phones to our existing contract in July 2016 and delivery took place on the 8th of August 2016. </p> <p> </p> <p>Since delivery took place we have not made one phone call from one of these devices as all of them did not work. After more than a month and speaking to the Customer Technical agents and Channel Support, it was established by Neotel that it was unrepairable and the old devices were collected and new ones delivered however the new devices boxes were EMPTY. Then a few days later the exact same devices originally delivered to us in August were redelivered to us and we are sitting back at square one.</p> <p>Ten months later we are still unable to use a service and devices that we have been paying for.</p> <p>Numerous of emails were sent to Neotel Customer Care and Channel Support with ref no SREQ ********** 1. To date no one has actually done the effort to phone and try resolve this issue.</p> <p>We are refused a refund and have lodged a complaint to the Consumer Complaints Commission - who in turn cannot assist us as our Company turnover is too high.</p>
1184 replies
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1 Star
6 (100%)