Active since Jan 2016
3
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3 reviews21 months ago
********/****mer
No delivery, no e-mail response, no telephone response, no customer service, no refund. Absolutely ********! Should be shut down.
0 replies
80 months ago
Extremely Poor Customer Service
It took 54 DAYS to fix our delivery van while under warranty! During this time (26th July until 17th September 2019), we made more than 10 attempts to get assistance in the following ways: Phone Calls to Nissan Customer care, E-mails to the Service Manager at the William Simpson Tokai workshop in Tokai and Facebook messenger complaints to Nissan. Despite all attempts, we did not get back our Nissan delivery van within a reasonable time nor did we receive an adequate curtesy vehicle. We want to save you loss of money and headache. Here is a detailed account of events: On 3rd July 2017, we purchased a brand new Nissan NV350 Delivery van from William Simpson Claremont along with a service plan and warranty. On 23rd July 2019, we reported a problem observed with this delivery van and were given a date to book it in (26th July 2019) to William Simpson Tokai Workshop. On 26th July 2019, we booked this vehicle in at William Simpson Workshop in Tokai for repairs. On 31st July, we contacted the Service Advisor at William Simpson Workshop Tokai asking for a courtesy vehicle since we were without our van for 6 days but were denied one. On 2nd August we sent an e-mail to a sales consultant at William Simpson Tokai informing him that since we did not know when to expect our vehicle back from repairs we do not intend to continue to purchase vehicles from them. On 2nd August the Service Manager at William Simpson Workshop Tokai responded to our e-mail saying the vehicle was at a gearbox specialist. 8th August we contacted Nissan Customer Care directly to complain. We were informed that a case number exists but were still denied a courtesy vehicle. On 12th August we sent a complain on facebook after which a customer care consultant contacted us. However a courtesy vehicle was still denied. On the same day (12th August), the service advisor at William Simpson Workshop Tokai sent us an invoice for parts to be paid for which we paid within 24 hours and returned the proof of payment. However even after that a courtesy vehicle was denied us, much less an estimate of when we would get our vehicle back. Please note, this is our working vehicle and not having it for 17 days is a monetary loss to the company. On 21st August we finally were given a courtesy vehicle through Nissan Customer care. The courtesy vehicle given was a Nissan NP200 which has less than half the delivery capacity of our Nissan NV350. On 28th August we complained to Nissan South Africa on Facebook again making it known that operating without our Nissan NV350 van for delivery is a huge monetary loss to the company and we were incurring exorbitant delivery costs daily on courier services and extra trailer to maintain our deliveries to our local customers. On 17th September 2019 at 4:07pm we were notified that our vehicle was now ready for collection. Our driver collected it the next morning and found it extremely dirty inside and out. There were grease marks on the two front doors. It appeared like someone had eaten inside it as there were crumbs everywhere. The back of the van was full of sand. No attempt was made to clean it at all.
0 replies
122 months ago
Terrible service
On the 29/3 I went to a Telkom Store at the Boulders shopping centre to give my phone in for repairs. My phone had stopped charging.<br> <br> Kedibone assisted me, she couldn't book the phone in as their system was down. So she said. So I left my phone with them. I requested a receipt from them that I had left my phone and they made a manual receipt for me which was signed by Emelia. I reported the matter on the Telkom website on the 01/4 last ref no is ]0][75756102]. yesterday they sent me an sms that the device has been quoted for R7097.01 and that my phone was out of warranty and that a consultant will contact me shortly. Is Telkom trying to reap people off?Today 13/04 I contacted 0126421085 at 11:41 and I spoke to Mbongeni Mthiyane who didn't give me a reference number for the call. He said his manager is Thembelihle Phungula. While I was trying to call the repair centre Paulina Debeela (011 928 8370) called me to inform me about the quoted amount. She tells me that when the store booked my phone they said the screen was cracked. That screen wasn't cracked. If the screen is cracked then the store cracked it.I need urgent assistance. Telkom needs to fix my phone.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)