Active since Jan 2016
2
Reviews
0
Industries
Reviews
2 reviews119 months ago
SELL OF DEFECTIVE PRODUCTS
<p>As a company that has been mentioned in the article dated 22 June 2016 regadring the sale of defective products, we feel compelled to respond to the complaint and to set the record straight.</p> <p> </p> <p>We acknowledge and accept that the product in question was purchased from Royce Imaging Industries.</p> <p> </p> <p>However, it was not a product that was remanufctured by Royce Imaging Industries but a buy-out from another Supplier.</p> <p> </p> <p>Furthermore, we have apologised to the complainant for the manner in which this issue was handled and the inconvenience caused to the customer.</p> <p> </p> <p>We value all our customers and believe that customer service is of utmost importance to the company.</p> <p> </p> <p>As a company, we take pride in resolving disputes and promise complete customer satisfaction, and requested the complainant to escalate any future disputes that might arise to a Managerial Level.</p> <p> </p> <p>After a telephonic conversation with the complainant, she was pleased that we responded positively and promised to continue doing business with Royce Imaging Industries.</p> <p> </p> <p>Thank you</p> <p>Royce Imaging Management Team</p>
53 replies
122 months ago
i am really angry
I ordered clothes online and they were never delivered because I was told that I inserted hyphen's in the account number. I mean who does that, how can I do fraud with a deposit slip that has the reference number. if the account number was wrong why is my money reflecting in the account, next thing they give me fucked up customer service. I will never shop online I am really angry and I do not want the clothes anymore they must just give me my money back nxa. these people must just train their staff well or send them back to school. MP RPICE JUST LOST A CUSTOMER
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (50%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
0 (0%)