BM
Bilal M
Active since Apr 2016
2
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0
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Reviews
2 reviews4 months ago
Great service all round
Excellent service all round from the team at Autosport Motorcity Enquiry started on Thursday with Uzair and trade in value agreed over the phone Finance approved with Elana on Friday at an excellent rate Vehicle delivered and trade in picked up Tuesday with frequent updates every step of the way by Yusuf And all my questions answered without hesitation. Absolutely world class service and an excellent quality pre-owned vehicle. All info disclosed up front and no surprises Could not have asked for better service
53 replies
122 months ago
Put on the wrong contract
I went to the Telkom Store to take out a contract for a Huawei P8 on the SmartPhone Essential deal for R299pm - Deal code BYPE512022<br> Instead I was put on a SmartPhone Basic Contract with half the minutes and half the data yet the same amount of R299 is been deducted from my account.<br> I logged a call on the 02 April 2016 with Telkom Customer care asking them to put me on the right contract that I signed for, i.e. the SmartPhone Essential contract.<br> I was told that it would take 72 hours to resolve, after 5 days I called them back and was told it is 72 working hours = 9 days. After 9 days, the case was closed and I was told to go to the store to resolve it, and when I went there the guy at the store tells me he can do nothing and I must call customer care. I called customer care and am now told its 21 working days to resolve a case.<br> All I want is to be put on the correct contract I signed for and am paying for, but I keep getting the run around and Telkom is not taking this issue seriously.
75 replies
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1 (50%)
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2 Star
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