LZ
Lindokuhle Z
Active since Apr 2016
2
Reviews
0
Industries
Reviews
2 reviews18 months ago
OPELSA DOES NOT CARE ABOUT THEIR CUSTOMERS.THEY JUST CARE ABOUT THEIR MONEY
I bought an Opel about a month ago. It started giving me engine issues and It was taken to a dealer on the 7th of October 2024, Where a Ticket was lodged with OPEL but Platform had failed to date to respond to the said ticket.I have called Opel SA numerous times to get this resolved, and only today I was organised a car , however I was requested that I pay a deposit of R 2 500 refundable deposit, of which I have told Opel that i do not have such a deposit and have no means of getting such a deposit , of which one of the female agents told me that it's not their problem, If i do not pay that deposit , I am refusing the help they are offering me and they are already paying R 1 000 odd for the car hire and I should be grateful, After i have told them that I am a single mom with 3 kids whose only mode of transport is the car that has been with the dealer for the past week, I rely on lifts from strangers to get my kids to school, where we still need to pay them , even though we don't get dropped off at school directly. I then further have to find a way from the school to the CBD where i can get public transport to work - (16 KM away).When getting on one of the lifts, we were verbally assaulted and dragged out of the vehicle by one of the Taxi association people, work and school bags in tow as we are not allowed to use other vehicles. This incident has left us so traumatised, that my kids and I walk an hour home in the afternoon. I have reached out to Opel on instagram, called Opel SA but they have merely told me that my affordability is not their problem and they have stopped responding to me on instagram. They are refusing to assist with the non affordability of the deposit and there are also not attending to the vehicle. Their service is really terrible and they have no care about their customers.
0 replies
18 months ago
Terrible customer service from OPEL SA
I bought a car from Opel. My car started showing engine issues and Its under Warranty - My car was taken to a dealer as prescribed but my car has been kept at the Dealer for more than a week as Opel is not responding to the dealer. The dealer has followed up numerous times to the ticket and Opel has not responded. The whole week i had to fend for myself for transportation and a lot of money has been spent - After numerous attempt to get mobility - 7 days later, I was contacted that Mobility has been arranged, however i have to pay a deposit of R 2 500 and an optional daily rate of R 35 for insurance of the tyres, windscreen and third party. I have told Opel I do not have the funds as mobility had been arranged to start with, I would have come up with it , And I was told that's not their problem - They will not assist with the deposit and Platform still hasn't responded to the ticket lodged by the Dealer. So as it stands, my car will be with the dealer until OPEL decides to respond and in the meantime, my children and I will be without a vehicle and continue suffering for transportation and paying cab rates for people to give us lifts. I have communicated with OPELSA , via email, telephonically and Instagram and they have showed little to no care with the situation.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)