DM
Darrel M
Active since Mar 2009
8
Reviews
0
Industries
Reviews
8 reviews119 months ago
Exclusive Italian Furniture of the worst quality and guarantee
<p>Six years ago we decided to get a genuine leather lounge suite as an investment. After shopping around for weeks, we found Steel-land in Observatory. We were told that it is an exclusive, Italian handmade product and that we have a 15year guarantee on the suite. Now that the suite has issues, things are not the same.</p> <p>The leather (supposed to be genuine high quality leather) is peeling and underneath you can see a material normally found underneath vinyl. So our genuine leather is not genuine. Now it ends up being "top grain leather". Regarding the 15 year guarantee, the company has changed that to a lousy 1 year. And now we hear that the suite only has a guarantee on the framework and not on the leather.</p> <p>When we originally purchased it, we were also told that they keep records of their clients as part of this exclusive brand's service. I'm genarally a collector of appliance boxes and invoices, but after we moved a couple of months ago, I haven't been able to find numerous things. This 6 year old invoice happens to be one of those things. Now we are told by the new salesman, we can't claim as we don't have the invoice. There's only one Steel-Land distributor in SA so where else could we've gotten the suite from? </p> <p>So we paid R16k for an exclusive, Italian, supposed to be real leather, with a 15 year guarantee on the entire suite that looks like a mess because the "leather" is peeling. There's no records of us and the guarantee dropped by 14 years. Should tell you a lot about the workmanship if you dropped it with that much.</p> <p>I won't recommend this brand to anyone. Although it looks amazing at first, it's not an investment. You'll only be left with an expensive repair you'll have to pay someone else to fix.</p>
0 replies
127 months ago
Great Fast service and going the extra mile
I called Telkom, tried to get hold of them via their \Call-Back"system on their website for about 2 or 3 days. Eventually i got hold of someone. And although I struggled to get hold of someone"
75 replies
127 months ago
Won't send your items or refund you
I purchased some items from Michael nearly 3 weeks ago. I had toe EFT the funds for the purchase, It took place about 10 minutes after I placed the order. I had to send Michael the proof of payment twice as proof that I paid because he couldn't pick it up. I called him multiple times, sent emails to which he does not reply and eventually got hold of his cell number and sent him whats-app messages. I was promised that the items were sent via courier but till this day, he can not give me a waybill number. After blaming the courier company for collecting it late, then they had a breakdown. Eventually I've now asked for my money back but no refund was made, even though he promised me it would take place on Friday 30 October before 17:00. Still nothing. <br> This supplier WILL take your money and WILL NOT send your items. All I want from Michael, is either my money back or the items, and I don't see either one of those happening. Do not get caught out by him or this company.
0 replies
133 months ago
Still having problems with my account.
Once again I'm sitting with issues with Mtn. The account hat has supposedly been corrected is still inactive. Also, I can't log onto MtnActive as it doesn't give me All of my accounts when logging in. I can only see the account that I logged on with. This means I can't register my data contract that I need to because the line is inactive and I can't punch in the OTP they send to the device. My accout is about to go off my bamk account and I still have no idea why ny account it so heigh and what I'm paying for. I've requested an account but nothing. I'm really really getting tiered of this. And if you call the customer service center you get cut off because the center has been closed due to the strike. Great service all around from mtn. I doubt more and more that I'm going to keep my contracts going if this is how they handle matters.
76 replies
133 months ago
Does anyone still work for MTN?
Its been morethan 2 weeks since I tried to get hold of someone regarding my account that's standing now on over R6000. overR6000No one from headoffice has even replied to any of my HelloPeter cases nor did they reply to any of the registered complaints I logged at MTN stores. The people from the stores are really trying to assist me but even they can't get through to an agent or they also just don't get a response to anything they log on their systems. It's nearly the end of the mo th and the debit order will be going off soon. I need to know how they can charge me so much. They people in the store have many complaints of over charging just like my case. No one gets back to any store or client. I used to think MTN was the best network, but now I really need to think again before taking another contract through them. I think I must just cancel the 3 or 4 contracts I have and go somewhere where I will at least get someone at customer services to take my call.
76 replies
133 months ago
Still no response from MTN regarding account
I'm still sitting with an account of nearly R5000 for data usage and still no one has gotten back to me as to why the account is so high. I've even gone into a store and the person there could also not get any answers from MTN accounts department. I've never had any issues with MTN before and all of my cellular accounts are at MTN. The way this is going, I have a good mind to cancel ALL of my contracts.<br> Utterly pathetic.
76 replies
133 months ago
R4841.29 data account - NOT POSSIBLE!!!!
I've had this data contract for 21 months. For 20 of the 21 months the account has always been R299. One month it was just over R800. But this month, the account is R4841.29. HOW IS IT EVEN POSSIBLE??? The worst thing is that I only discovered that the account went over its CAP is because the contract stopped working. After calling MTN, they tell me it was because the account was \Over its limit"and that the amount was nearly R5000. The person told me that they couldn't say what happened as the account would only be closed off on the 20th. My current account is well over R6000 at this stage and no one can tell me what happened. I went to an MTN store where the lady tried her best to get through to someone at 808 and to log onto her Active account"
76 replies
135 months ago
B@1 - Best service and tastiest pizza in Cape Town
My wife and I went to B@1 to celebrate our anniversary. The service we received was phenomenal from both Nick (our waiter) and Kirk (the owner). Nick made us feel so welcome and attended to all of our needs. We truly felt like part of the B@1 family. Kirk came to us during the meal and introduced himself to make sure that we were completely satisfied with our meal and with the service we were receiving. <br> <br> They went beyond the call of duty when they were sold out of a certain item on the menu. Kirk suggested another item on the menu and we really enjoyed it. (Enjoyed it even more than we thought we would) <br> Long story short... The service, friendly staff and amazing management gave us a first class service. Wonderful cappuccinos and possibly the best pizza in Cape Town made our experience the BEST we've had in a very long time. <br> Kirk and Nick, you will definitely see us very soon again. We are longing for those Creme Brulees.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
1 (12.5%)