PW
Peter W
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews14 months ago
Telkom service bad to worse
Telkom can just be so unbelievably useless at times. I needed to do a single SIM swop on a multi SIM account, they broke that and subsequently the only way to "fix" it was that I upgrade to a new package. I was promised by the manger in the shop that it would be sorted out. After a while I noticed the child SIMs were all removed off the main package. He then told me over a phone call that its giving an error and they need to do a mass SIM swop. I arranged to go onto the store today as I work out of town, no one knew anything about this, the manager was off on a personal day and the staff also said because my account is a business account only a manager can do a SIM swop on it. So I have 4 useless SIMs that have no connectivity thanks to their absolute inefficiency. You cant call Telkom, it goes to some dumb AI that prompts for answers, if you eventually say Agent enough times someone will call you but that person has no idea and usually puts you on hold just so you can be cut off after 20 minutes. This has happened every time so far. Its a no win situation, they deserve to go out of business.
0 replies
27 months ago
Decathlon logistics nightmare
The products from Decathlon are good but the logistics is a complete failure. We ordered 2 bicycles for our children in November, they arrived after a few weeks because of a stock issue. On unpacking them we found the bicycles damaged from shipping. I was surprised that the front wheel was just loosely added to the box, just to rattle around and scratch the frame to the bare metal. I do not expect this from an expensive bicycle, in fact I would not accept that on a less expensive bicycle either. The logistics team really needs to pack these more securely. We returned them for replacement's, given that we were away from home for the holidays in December but it's now 31 January and delivery still has not happened. The tracking app is as useful as an ashtray on a Harley. The agents are helpful as far as they can but the issue is logistics. Whoever is in charge of logistics really needs to look at thier department and kick them into action, otherwise whoever is in charge of the logistics manager needs to light a fire under the logistics manager. It really is not acceptable to wait from November until February to get an order fulfilled.
0 replies
44 months ago
Discovery most unhelpful call centre
I wish I could do a no star, Discovery really, you are pathetic on your customer relations. The more I explain the dumber the agent becomes. In the news there is a whole story about the Health Squared insolvency, along with that you just have to know that their back office is a shambles but yet you Discovery Health insist on a membership certificate. You refuse to use a Member state,ent because it does not show the end date. How dumb do you have to be, its not yet ended. The insolvency is going to be 31 August. Really..
370 replies
70 months ago
Old Mutual poor customer service
My wife has one of those "written for commission" policies dating back about 20 years, its now matured but its seemingly impossible to get any response from Old Mutual to process the payout. We called OM and after being on hold for what seemed like hours we spoke to a person who emailed the closure forms. After getting the required COA stamps etc we sent it all in to be told in an e-mail about 2 weeks later that you cant surrender the policy in its last month..really, don't they listen, who said surrender. Since then all emails to the agents are ignored and calling anyone is just a waste of time and airtime. The funniest thing is that after each mail sent we do get a request to rate their services...we cant do that because there was no service. All I can say is that Old Mutual, you guys really don't deserve any of my business. Once my wife is done with you hell will freeze over before we deal with you again.
53 replies
71 months ago
No Service Zando
What a poor pathetic waste of time online shop, we have been battling for weeks with an issue and no one replies to queries. We have a credit that we need to use, each time we try and purchase the system fails at the point where it verifies the transaction, then the credit vanishes. Then its a case of logging a support ticket and by the time the respond and re-add the credit whatever you wanted is sold out. You cant call anyone because thier phones are disconnected, have they not heard of VoIP or do they have useless IT that are still on analogue? I see we are not alone, there is a host of complaints on social media, way to go Zando, coming to a cinema near you soon will be how your close your doors..
0 replies
79 months ago
Telkom still dont care..
My poor mom in law was called by a Telkom person a while ago and told that copper is being discontinued and she MUST switch to the new wireless service. No choice in the matter, a few weeks later a phone arrived and thereafter a SIM. After a few days of here and there the new phone was working, then she got the bill, so even though copper is out, they still bill that portion into the new account. 3 Neighbours all get billed different amounts even though they are supposed to be on the same basic package.. Since she lives out of Cape Town we arranged to fetch her and take her to a Telkom store, sadly Tygervalley which seems to be the worst Telkom store around. The lady was not very interested in listening to her, just keeps saying that Telkom have moved all clients to a new package as of 1 August. I try and check this on their web site but get a 504 gateway timeout error. What a useless bunch...they clearly dont care about the customer at all. The super new phone service is actually more off than on too, so much for the old copper being bad, can count on one hand the amount of issues she had with it. As soon as fibre is in the ground we will cancel the landline and port the number to a VoIP provider. Then Telkom would have lost another customer, soon the town will all follow suit and Telkom will loose business from an entire town. This is clearly not a very sustainable model they are following but as the attitude of the person in the Tygervally store clearly depicts, they just dont care..
0 replies
87 months ago
Telkom oh Telkom where art thou service...
Sigh...Sigh...Sigh, why do I do this to myself all the time. I have a freeme family package that has a whole bunch of SIM cards loaded. Some have died which is odd since they are on a contract. Anyhow, I tried to cancel them but was told by the call centre to go to a shop, I went to a shop on a few occasions and I kid you not but each time I walk to a shop from work they are offline or upgrading their call centre software...mid day...in business hours... dont think they have heard of change control yet... So today I go to the Telkom store pick a number from the queue system and wait, eventually get to a guy explain what I want, he does not even hear me out, the minute I say freeme family and SIM card, he just blurts out, Call Centre. Flipping rude... I re-iterate that they said store, he says no, not anymore... so now what? I call 180 and ask, they say go to the store, then the call starts to break up so badly I can't hear them... what good is an SP if they can't provide any service, is that not what Service Provider is all about. What do you need to do to get someone to listen to the customer, the store tells us to ****** off and the call centre says go to the store... Or I just cancel the whole lot and take my chances with one of those other service providers that are probably worse..
0 replies
88 months ago
Resolution - Agility - Resomed - can someone answer a phone?
These guys changed the scheme to some agility affiliated scheme but now they are excluding all sorts of things but the premiums went up? How does that work? You try and call them and the phones just ring....and ring... Patients are dying while on hold.... How do you actually contact them and get someone to speak to?
112 replies
90 months ago
Telkom useless as ever..
Once again Telkom dont fail to disappoint, particularly the Tygervalley store. I have a phone that my mom in law uses that for the second time in 6 months just stops working, just says emergency calls. Last time Telkom just replaced the SIM card, we put it in and it all worked again. This time the phone is 100km away, so the assistant says I need to bring the phone in... I said its too far away, just give me a new SIM and I will go there. The they want me to pay R 85.00 and I need to bring rates and ID. Well I have ID and they have all my details. Why do they need to make it so difficult, they seem to get great pleasure is annoying the customers. We pay for this lovely service..
0 replies
94 months ago
The Dismal SA Post Office failure
What a dismal failure the post office / Customs has become, ever since I can remember its been such a mission to get international packages delivered. With the advent of online shopping you would imagine that they would up their game but its just become worse. Now that the postoffice is in a financial shambles they decided to implement a R 25.00 odd fee for any foreign parcel. So you have to pay in most cases for shipping, but then you need to pay on this side to collect. NOT that that R 25.00 fee makes it any better, its still a shambles and in many cases the parcels are still pilfered along the way. I have been waiting months for things I bought on eBay, Wish, Ali... Also, suddenly when you do manage to get a package in you see a "spam" like SMS that starts with a ; Never in my life have I seen this, who is doing their IT? If thats not enough then when you arrive at the post office there will be a queue of people just like you, all waiting to collect. In the past collections were quick, now its a whole mission to pay, scan ID, sign here, sign there.. I have started looking for online deal that offer DHL, you pay for it but at least its guaranteed to arrive.. The post office is just making it such a pain to use their services, soon no one will bother and there will be no need for their services..
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
17 (85%)