Active since May 2016
3
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3 reviews3 months ago
Unreasonable Delays and Obstacles to Exit - Refusal to Refund Medical Savings Account (MSA)
I am writing to express extreme dissatisfaction and to complain about the ongoing inconvenience and unreasonable obstacles CAMAF is placing in the way of a simple exit from the medical aid scheme, specifically concerning the refund of my Medical Savings Account (MSA). The core issues causing distress and delay are as follows: 1. Despite my employer confirming my termination effective December 31, 2025, and sending instructions, the process was initially delayed due to conflicting messages and a claim that CAMAF had not received the required documentation from my employer. 2. After the membership was confirmed terminated, I was informed that the form for the MSA refund request was not received and could not be found, leading to further delays in processing my own funds. 3. After providing the new Membership Certificate and confirming my new plan does not have an MSA, CAMAF demanded a sworn affidavit to confirm this fact, loke are you for real right now? This is an excessive and unreasonable requirement for a simple administrative process, especially since the information can be verified with the new medical aid scheme. 4. The MSA funds are my own money, and it is unacceptable that I am being put through such a difficult and prolonged process, including being asked to obtain a police affidavit, just to have my own money reimbursed. Ohw, and also I was told about 4 months, to facilitate claims that may come later. I hardly used the Medical Aid for doctors, what claims should I be waiting for? Confirm with me this fact, and process my funds, and if any claims arise - they are forwarded to ro for “my account” since I’m no longer a member. 5. The entire process has been complicated by internal communication failures, lost paperwork, and now an unnecessary bureaucratic hurdle (the affidavit), all of which constitute a refusal to facilitate a simple, clean exit from the scheme. My question is for you, if I let this process fail, you do understand that I can come later with lawyers and claim my monies with interest? Is it then that you’ll realise that this process is nonsensical and you have no bearing in what or where my MSA should go? Please find a Process Engineer to review this process. This process is unacceptable. For your reference: WI:3681475
56 replies
33 months ago
Needed a debit order date change with a special request
Needed a debit order date change with a special request. @Lindiwe was very polite, and professional and went an extra mile to ensure my special request was accepted and processed. Thanks.
60 replies
62 months ago
My claims process
Kudos to Ms Ndlovu for assisting me with the process. I'm grateful for your help, and thank you to Pineapple for being the easiest go to insurance.
53 replies
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