Active since May 2016
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
UPHOLSTERING NIGHTMARE
Horrible communication & upright ignoring any follow up communication. Bellville furniture have upholstered one of our cushions with the WRONG leather. Since then, its been 6 weeks where Bellville Furniture promised to correct this mistake! 6 weeks where they have continuously promised certain leather arrival dates / completion dates! Do not upholster anything at this business! Even this complaint will fall upon deaf ears!
0 replies
121 months ago
Vodacom, a HOPELESS Case!!!
<p>I recently changed banks. With this process I knew I had to change my debit order details. So I called in on the 29th of April, and asked Vodacom to change my debit order details. That they did. But the agent did not think to warn me that I can't change my debit order details three days before the 1st (When the debit order was due). So when I noticed that my money was still in my account on the 4th of May, I called in to follow the payment up. </p> <p> </p> <p>The follow up process was and still is a big headache for me... </p> <p> </p> <p>1st call - server was down. Could not access any detail of my account. They told me they would call me back... which never happened.</p> <p>2nd call - Vodacom agent told me don't worry the payment was taken from my account. I kept telling the agent that the money was not taken yet, and that there is an error somewhere on their system. She kept assuring me that the money has been taken.</p> <p>3rd call (2nd day) - Server down.</p> <p>4th call (2nd day) - Server down.</p> <p>5th call (2nd day) - The agent told me that indeed Vodacom did not receive any money from me. I then asked the agent to immediately put an order through so that Vodacom can now debit my account with the moeny needed. He told me it would take 5 working days.</p> <p> </p> <p>I then received a call from Vodacom today (9 May, 2016). It was a system call on which the system asked me to reply on my keypad to what day this month I was planning to settle my account acrued. I replied with the number "9" (9th of this month) - as I still have the money ready in my account for settlement any day...</p> <p> </p> <p>I decided to rather call Vodacom to find out whether the money will be debited off of my account today, or if that call meant that I should pay them myself... Thus the (6th) call - the system was down. I called back after a few hours:</p> <p> </p> <p>(7th call) The agent told me that they have no record of telling Vodacom that the debit order could go off... And that I need to pay the money at the nearest Vodacom Shop or at the nearest bank today! When I asked if they could again just activate the debit order so that it can go off of my account in the next 5 days, the agent told me that they can do it but I stand a change that my account could be suspended in the next five days!</p> <p> </p> <p>To sum up:</p> <p> </p> <p>1st - It's unexceptable that the first agent did not tell me about the five day rule of changing debit orders.</p> <p>2nd'ly - It's pathetic how much Vodacom's server's are down!!!</p> <p>3rd'ly - It's pathetic how the different agents at Vodacom have different stories about this situation.</p> <p>4th'ly - It's unexceptable that Vodacom did not put on record that my debit order could go off after I noticed that it didn't. </p> <p>5th'ly - It's unexceptable that my Account stands a change of suspension! (As I tried to make prior arrangements before my debit order date??? ; As I tried to make a second arrangement for the debit order to go off???)</p> <p> </p> <p>If their is anyone at Vodacom reading this review... I never in my life struggled this much to get somebody to take my money... Please look into my situation and resolve it...</p> <p> </p> <p>My ID number is xxxxxxxxxxxx</p>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)