Active since May 2016
Their roadside assistance is amazing they came to the rescue in record time and got me and my car home safely
My 1st visit to this vet on Sandown Rd. So there's no mistakes it's Hakuna Metata in Sandown Rd. This is where I booked my 1st appointment to get my cat processed for immigration overseas. Let me tell you I have never received such bad service from all the staff at a vet. From no acknowledgment when I walked in the door from the 3 cold nochelante receptionists. Who then took care of a quick cat food sale from someone who walked in after me and still no hello to me or who are you? I kept staring at them holding my cat carrier as I had booked an appointment for 2 pm. The cat food client walks out and one of the receptionists looks at me and says..Mango? Which is my cats name... I nod yes and told to take a seat. Bearing in mind I had registered on their site the day before and called the Day before to make the appointmentat 2pm. The receptionist's talk under their breath as to where the Doctor is... a lot of whispering going on. And no communication with me at all. In that time Around 20 minutes later another lady comes in and distressed about her pet who is there. Young Vet comes out saying that they're doing blood tests on the premises and I hear it's something to do with her pets eating habits changing. So I'm finally acknowledged 35 mins later and asked into consultation room. Which then sha gets called out mid consultation and doesn't tell me to please put my cat in the carrier..just leaves me standing in the room with me holding my cat on the steel table wjis freaking out anyway, and that's it for another 15 mins. By this point I have had enough and put my cat back in the carrier and walk back to reception. Where I give a piece of my mind about their communication issues. It then transpires that the lady's pet has died all of a sudden. I pay for vaccine and Get out of there. The vet calls me after and says she noticed ******vitis in my cat mouth and suggested dental work..I say what does that entail and she says a full anesthesia dental operation. I'm sorry she hardly saw my cat after giving him the vaccine and being called out because last pet she was just blood testing had died and my cat is just there to get paperwork for immigration . Not for Dental work. I'm there for paperwork to take him overseas so what's with the upselling??
It's the best insurance company I have ever dealt with
Amazing service as usual amd Mr Mzilikazi Khumalo had everything sorted our for me in no time at at all.👍🏻
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