Caylyn S

Active since May 2016

Reviews

Industries

Reviews

7 reviews

Bizzmed

9 months ago

Amazing Service

Amazing customer service with professional staff that goes the extra mile for their clients :)

0 replies

Vodacom

21 months ago

Elite Mobile on behalf of Vodacom lies to customers!

Elite Mobile called me on behalf of Vodacom, I said I was not interested in paying for anything extra, especially because I cannot afford it. This lady insisted that nothing will be extra and that they are actually going to lower my payment about per month. I even said that it was too good to be true and she proceeded to convince me that they wanted to continue to keep me as a valued customer and that was the reason for the lowered rates. This happened on the 30th Oct and she said that she would forward the quote to me, I only received the quote the 2nd Nov when it was already implemented. My Vodacom bill has now doubled to something I did not agree to, I was mis leaded by a dishonest sale reps. I called to make my contracts the way it was before, but I was billed for the full amount for Nov. I cannot be liable for agents that lie, I did not agree to those terms and I cannot afford it! I am already struggling financially!

2 replies

King Price Insurance

63 months ago

King Price for the win

Thank you to Laurette ****samy for helping me today! King Price Insurance really know how to take care of their customers, I requested a call me back on the app and within 10 minutes they got back to me. Thanks a million.

1 reply

Vodacom

64 months ago

Vodacom always have excuses

I'm so ****** disappointed in Vodacom, my blood is boiling with anger. I have 2 contracts with them, 1 is my number the other ones sim i use in a router. Both get airtime each month. Last week i discovered on my vodacom application that all my airtime disappeared after I used my router (I bought data with some of the airtime). So when i called now to ask what was going on they said it was out of bundle rate but for all the time i had this no. I never had this problem (plus there are some subscriptions on the number) how the f can I subscribe to something if i don't use the cell number in a phone???) they are refusing to refund my airtime after I suspect them of changing my out of bundle limit.

2 replies

KARCHER

89 months ago

Bad after sales service!

Bad after sales service! My husband bought a brand new machine and it came with a ''warranty". he took the machine in as it was broken, but always had to call for an update our machine is there for more than 2 months now. They eventually called to say the machine cant be fixed and no reasoning to what was wrong, they expect us to pay a fee before we can get our machine back!

0 replies

Vodacom

91 months ago

WhatsApp Bundle

So disappointed with the WhatsApp bundle, my bundle expires at midnight and its not working, I am receiving no messages and I can send nothing. This will expire before I get to use it. This is definitely not the 1st time it has happened to me, sometimes I would 1st need to go onto WhatsApp before I get messages (then everything comes in at 1 time). I buy a WhatsApp bundle so that I can receive messages as soon as someone sends me messages.

3 replies

Russells and Joshua Doore

124 months ago

Poor poor service for a stupid settlement letter!

after my bank declined the settlement letter I received from the Russells branch in Atlantis (my details was written with a pen), I went back to ask for a print out letter, nobody could help me not even the branch manager, all he said was that I had to get hold of the financial department (he didn't give me a number, email or nothing) he didn't even offer to contact head office and sort out this problem for me, but I was good enough the day i purchased the product. I emailed customer care no reply yet, I phoned and they gave me a other number, which I also contacted and then got cut off. I feel I'm wasting my time on something so stupid. I needed this letter as in yesterday, my bank is waiting and I don't understand what the problem could be.

1 reply

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Caylyn S

Reviews

Amazing Service

Elite Mobile on behalf of Vodacom lies to customers!

King Price for the win

Vodacom always have excuses

Bad after sales service!

WhatsApp Bundle

Poor poor service for a stupid settlement letter!

Review Distribution

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