CS
Caylyn S
Active since May 2016
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Amazing Service
Amazing customer service with professional staff that goes the extra mile for their clients :)
0 replies
17 months ago
Elite Mobile on behalf of Vodacom lies to customers!
Elite Mobile called me on behalf of Vodacom, I said I was not interested in paying for anything extra, especially because I cannot afford it. This lady insisted that nothing will be extra and that they are actually going to lower my payment about per month. I even said that it was too good to be true and she proceeded to convince me that they wanted to continue to keep me as a valued customer and that was the reason for the lowered rates. This happened on the 30th Oct and she said that she would forward the quote to me, I only received the quote the 2nd Nov when it was already implemented. My Vodacom bill has now doubled to something I did not agree to, I was mis leaded by a dishonest sale reps. I called to make my contracts the way it was before, but I was billed for the full amount for Nov. I cannot be liable for agents that lie, I did not agree to those terms and I cannot afford it! I am already struggling financially!
109 replies
60 months ago
King Price for the win
Thank you to Laurette ****samy for helping me today! King Price Insurance really know how to take care of their customers, I requested a call me back on the app and within 10 minutes they got back to me. Thanks a million.
53 replies
60 months ago
Vodacom always have excuses
I'm so ****** disappointed in Vodacom, my blood is boiling with anger. I have 2 contracts with them, 1 is my number the other ones sim i use in a router. Both get airtime each month. Last week i discovered on my vodacom application that all my airtime disappeared after I used my router (I bought data with some of the airtime). So when i called now to ask what was going on they said it was out of bundle rate but for all the time i had this no. I never had this problem (plus there are some subscriptions on the number) how the f can I subscribe to something if i don't use the cell number in a phone???) they are refusing to refund my airtime after I suspect them of changing my out of bundle limit.
106 replies
85 months ago
Bad after sales service!
Bad after sales service! My husband bought a brand new machine and it came with a ''warranty". he took the machine in as it was broken, but always had to call for an update our machine is there for more than 2 months now. They eventually called to say the machine cant be fixed and no reasoning to what was wrong, they expect us to pay a fee before we can get our machine back!
0 replies
87 months ago
WhatsApp Bundle
So disappointed with the WhatsApp bundle, my bundle expires at midnight and its not working, I am receiving no messages and I can send nothing. This will expire before I get to use it. This is definitely not the 1st time it has happened to me, sometimes I would 1st need to go onto WhatsApp before I get messages (then everything comes in at 1 time). I buy a WhatsApp bundle so that I can receive messages as soon as someone sends me messages.
315 replies
121 months ago
Poor poor service for a stupid settlement letter!
<p>after my bank declined the settlement letter I received from the Russells branch in Atlantis (my details was written with a pen),</p> <p>I went back to ask for a print out letter, nobody could help me not even the branch manager, all he said was that I had to get hold of the financial department (he didn't give me a number, email or nothing) he didn't even offer to contact head office and sort out this problem for me, but I was good enough the day i purchased the product.</p> <p>I emailed customer care no reply yet, I phoned and they gave me a other number, which I also contacted and then got cut off. I feel I'm wasting my time on something so stupid.</p> <p> </p> <p>I needed this letter as in yesterday, my bank is waiting and I don't understand what the problem could be.</p> <p> </p>
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)