Active since May 2016
17
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Reviews
17 reviews2 months ago
Good products and reactive support
Excellent product and support received from Hubble to perform un update on the batteries to solve an inverter wrong value display issue
0 replies
4 months ago
From sign-up to activation experience was smooth
From sign-up to activation experience was smooth. When it comes to performance, quality of support, staff reactivity and technical skills, Atomic Access is unbeatable and these guys are far ahead.
53 replies
10 months ago
Excellent service qu...
Excellent service quality and fast and skilled technical support
53 replies
23 months ago
Reliable supplier
I have tried them twice already and received an excellent service from follow-up to delivery to Cape Town. They simply deliver the products they advertise.
0 replies
29 months ago
Internet express.... express mediocrity.
I finally found the slowest courrier company: "Internet express". If internet was as slow as this company, country would collapse as even loadshedding is better managed. but here we speak about a basic courrier service. After 1 week, shipment from JHB to CPT still not delivered, sitting in Cape Town, not delivered at scheduled date. Phone lines not answering, emails not answered, just AVOID THEM Just use The Courrier Guy: best by far
0 replies
30 months ago
Best experience with Vodacom is when contract is finally terminated
I have finally cancelled 3 contracts worth 2500 monthly with Vodacom !!! so happy to leave this operator. I have ported the first number to the other yellow brand, onboarded and activated within 5 minutes on a monthly plan giving me far more than Vodacom outdated, archaic, over-expensive long term contracts and awful support which was the trigger point after 5 weeks of nightmare. Bonus: yellow brand coverage is even better in my area. I had 1 network bar with Vodacom....
262 replies
30 months ago
Best ISP performance and customer support
Atomic Access is without any hesitation the best ISP in Cape Town, having tested quite a few ISP’s over Openserve Fibre to obtain proper international connectivity along with consistent and prompt support (not WhatsApp robot… but human people who understand and do not just read a response on their call center screen). I needed low latency towards Europe, optimum routing to mitigate speed reductions over VPN’s and it goes beyond my expectations as they really monitor carefully their links with the different sea cables that land in CPT. I was previously using also a good ISP, but after some tests they proved to be well above, notwithstanding the great support received via email or Telegram. The switch over was well monitored and seamless from previous ISP
53 replies
31 months ago
Just joined and left MTN
I've recently joined MTN, following the new Superflex contract launch which looked like a great deal, finally, close to what you find everywhere overseas for a long time. But, I cancelled it after a few days later, why ? - I asked a shop to get an eSIM for it (SIM swap) they did not want to assist claiming they do not assist on any online deals they are not "trained on": this was at the Cape Town V&A Waterfront shop. I also couldn't reach someone knowledgeable over the phone on this contract and it was worse for the services I was looking to activate: - I tried to enable WIFI calling, like's available for other MTN contracts on iPhones since August, it's not available which is a pity especially when within buildings coverage is poor. - I wanted to enable AppleWatch data option, and discovered that it was not available / eligible, even though it's a contract. It's nowhere mentioned in the T&C's on MTN websites where many of these T&S's are actually either wrong-date ou outdated... So basically, even though it's a contract month to month, you cannot enable any service on it. What's the point for MTN to restrict it ? The sales and marketing approach which consists in locking customers into 2 or 3 years contracts to benefit from VAS services is LONG GONE. Just look at what's happening in Europe, you can activate at will all services on month to month contracts (free or payable) With MTN Superflex, MTN is so close to possibly propose the best contract package in South Africa that many people will turn to (terminating Vodacom disastrous contracts...) but don't limit the options. Just hope this message will be heard somewhere in MTN.
0 replies
31 months ago
Vodacom has definitely rebranded in Vodaclown
I have 4 contracts with Vodacom and level of service provided is appalling. I have been completely mislead by a Vodacom agent on a call during a contract upgrade process, as they pushed me into moving to a topup contract instead of open contract which I have always had. I explicitly indicated to Vodacom agent that I wanted to keep my added service (additional SIM and Apple Watch connectivity) and they said it was not a problem. As the upgraded contract kicked in: BOOM: I lost access to all my value added services, eSIM in Apple Watch was gone. I went to Vodacom shop at the V&A Waterfront as online support agents did not understand anything and not only they advised me that I was definitely put on a wrong package and mislead. They also told me I should NEVER accept upgrades from online upgrade agents who do not know their own products and I now believe them. I have therefore requested an upgrade reversal from Vodacom After Sales number 082 1945. For more than 3 weeks, Vodacom still hasn't reversed the upgrade. I have spoken to 6 agents who failed to do it and escalated to "back office" and nothing was ever done, no follow-up done as II was never contacted. It's my right to have request this reversal as per the Consumer Protection Act. The lack of service, knowledge, support by Vodacom staff is appalling. As no one cares in this company, my next goal is to get rid of all the contracts one by one as soon as I can, as I cannot stand anymore calling this company and its name.
786 replies
41 months ago
MTN Customer Care changed to MTN Customer Rare (support)
7 days down the line since my application online for an MTN data contract… and nothing. was supposed to get feedback within 8 hours, then sent email etc... so nothing as of today. Seriously MTN, is there anyone in charge at MTN customer “care” actually committed to care about someone who would like to become a customer ? It does not seem so, no one cares. I was told that customer support was bad, but still wanted to give a try because of MTN network position, coverage.. So far, worst (absent) onboarding experience ever with the so called “best network”. MTN Customer Care should be renamed Customer Rare given the rarity of MTN support. Yello and … Bye MTN… I will definitely stay on the red network, even if it costs me more, support is better by far.
0 replies
Review Distribution
5 Star
7 (41.1764705882353%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
9 (52.94117647058823%)