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Active since May 2016
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2 reviews66 months ago
RUDE, UNPROFESSIONAL MANAGER AND POOR QUALITY WORKMANSHIP
Unprofessional RUDE Manager and Poor Quality Workmanship is what I've experienced at Best Drive Malmesbury. So, the bracket of my exhaust came loose and I took it to best drive. They welded the exhaust back, but only to find out that the exhaust was welded back incorrectly. The exhaust was welded against my back bumper which burned a huge hole in the bumper of my vehicle. When I detected this, I stopped driving my vehicle to prevent any further damage and informed the store manager Johan. He started shouting on the phone in my ear and simply told me to F**&^off and that they will not take responsibility and he placed the phone down in my ear. I then took the liberty and got some professional advice to take the matter further. I phoned again, to try and not implicate the owner and to have the matter resolved without other parties and cost involved and to get the contact details of the owner, and Johan again refused to talk and said he has spoken to the owner and placed the phone down in my ear again. I just hope that the owner is aware of Johan's unprofessional way of dealing with clients, and that this is causing him money at the end of the day. I m sure that this is not the vision and mission of best drive and that the owner would only want his business to flourish, and not to be driven down the drain because of Johan's EGO.
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121 months ago
Shiyaam at BELLA DONNA CLINIC RONDEBOSCH PAY BACK MY MONEY!!
<p>Good day</p> <p> </p> <p>I absolutely love Groupon and all the deals they have to offer. About 3 months ago I saw a deal on they site for LLLT (*Low Level Laser Therapy) - Hair re-growth, and enquired about the deal via e mail and received a response the following day. I went to the clinic the following day for an examination and was assisted by Shiyaam, the person who also repsonded to my e mail request. She did an "evaluation" but did not even take down my name or any details, I did not even fill out a form or anything..but well guess I am not the expert!!She gave a brief explanation on how the thereapy will assist. She said that I will have to come in twice a week for a maximum time of 1 hour for best results. I told her that I cannot commit to anything at the moment as I will have to take time off from work, and I would first like to consult my employer before commiting and scheduling an appointment. I informed her on my working hours and the travelling time that it might take to get to the clinic, and she said that she will be willing to wait for one hour later then the normal operating hours to assist me. (Well I would only get there in 1 hour how were you planning on doing the therapy)?So I enquired on the Groupon deal and she said I dont have to purchase it through Groupon, I can purchase with her. So Christy the secretary ringed up R1400 of my credit card for 12 x treatments, and asked me when I would like to start the treatment, and I said I would am not booking anything as per my reasona above. Please take note of the pricelist on the Bella Donna page, it is the same price as the groupon, so it is not a special price on groupon... (makes sense why I was able to pay at the clinic ), please see the attachment. So the following day I phoned the clinic and spoke to Shiyaam and told her that unfortunately I will not be able to do the treatment due to my work responsibilities and I would not like to rush and get there and make things difficult as she would also have to wait at least 3 hours after work cause I would only arrive at 7 and do therapy for 1 hour. She agreed and I asked her how are we going to do the payment reversal?Initailly she said I have to bring my credit card to her facility to do the reversal. I then requested that we do an EFT and she can deduct her cancelaation fee (although I did not schedule and appointments), but had a "agreement" She said she will pay the money into my account....and guess what??I AM STILL WAITING THREE MONTHS LATER!!I have send her mulitple e mails, phoned numerous times just absolutely no response. So I have decided to get some help with getting my money back, all the unnecessary in my opinion. The last conversation I had with her was her laughing at me and at the fact that I said I would not like to matter to be taken to the small claims court.....I have send her an e mail again and hope that she responds this time around or pays me the money that she owes me....PLEASE BE CAREFUL!!!</p> <p>Stonefountain Terrace, 95 Klipfontein Rd, Rondebosch, Cape Town, 7780</p> <p> </p> <p> </p>
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