MH
Michelle H
Active since May 2016
3
Reviews
0
Industries
Reviews
3 reviews61 months ago
Shocking Communication from Wifibre
Wifibre and the company that laid our fibre line for whatever reason decided to part ways at the end of March 2021, we received an sms from the company that laid the lines a day or two before this to tell us to check our mails for an email from our provider, i.e. Wifibre. We did not receive any communication from Wifibre. None the less, when we arrived home on the 31 March we had no internet, after speaking to a consultant and realizing that we had been cut off I managed to make a plan with another company and we were up an running the next day. However, I had already paid for the upcoming month and am now still begging for my refund. I get very little feedback via email and no one in the accounts department or on the management team is contactable via telephone. This is incredibly frustrating as I have had to pay the new service provider to get us up and running again and have not been refunded from Wifibre. Absolutely shocking that such little care is given.
0 replies
61 months ago
Shocking Communication from Wifibre
Wifibre and Vumatel for whatever reason decided to part ways at the end of March 2021, we received an sms from Vumatel a day or two before this to tell us to check our mails for an email from our provider. We did not receive any communication from Wifibre. None the less, when we arrived home on the 31 March we had no internet, after speaking to a consultant and realizing that we had been cut off I managed to make a plan with another company and we were up an running the next day. However, I had already paid for the upcoming month and am now still begging for my refund. I get very little feedback via email and no one in the accounts department or on the management team is contactable via telephone. This is incredibly frustrating as I have had to pay the new service provider to get us up and running again and have not been refunded from Wifibre. Absolutely shocking that such little care is given.
0 replies
121 months ago
Vodacom - Shocking Service
<p>I have been charged an additional R850 for data that I am trying to query to find out why this was charged. I called initially on about the 12th May and have since called back 3 times to have this issue resolved and each time your consultants simply say they can see I'm in the queue and it will be resolved and all they can do it make a note on my request saying that I have followed up again. your turn around time us supposed to be 24-48hrs and it has now been a week and a half and your consultant again told me now there is nothing he can do and I must just be patient. How long am I supposed to be patient, indefinitely????? This is ridiculous, when is this going to be resolved!!!!!!!!!!!! (A7-DAIF-O0T0)</p>
53 replies
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3 (100%)