RV
Reece W
Active since May 2016
5
Reviews
0
Industries
Reviews
5 reviews27 months ago
Disappointed by Metrofibre: Unresolved Billing and Poor Support
I have had a very challenging experience with Metrofibre, making it one of the worst ISPs I've dealt with. A significant issue I encountered was their handling of a billing problem. Despite their 30-day cancellation policy, I was continually charged for several months for a service I had already cancelled. I have reached out to them numerous times for further action but unfortunately received no substantive response or follow-up from their end. Compared to other ISPs, Metrofibre's support process and online portal did not meet my expectations, which was disappointing. As a result, I am now in a situation where I am owed a considerable amount of money. Given my experiences with their billing and support systems, I am concerned about the likelihood of recovering these funds without potentially considering legal action. Based on my personal experience, I would suggest exercising great caution if you are considering Metrofibre as your ISP.
58 replies
65 months ago
Avoid, car received in worse condition
(Copied from my google review) I have just had a highly detrimental experience with this establishment and ask that others avoid entirely. To summarize, I brought my little toaster on wheels in for a simple re-gas but was unknowingly upgraded to their diagnostics package (lucky me?), which would have raised some red flags at most other places, however, how could 4.3 stars from 146 Google reviews(at time of writing this) be wrong. Well, I would love to know what everyone else is taking, seriously hit me up, because you would have to be off your rocker and getting high of some four dimensional narcotic to have the wool pulled this easily over your eyes. Or on clinically insane, I mean that'll work too. I was told that the evaporator was leaking, sure, happy to believe that, sounds like a super likely thing to happen. But then I was told it be around 5k to stick a new one in, excluding the part itself, and though that might be a fair dinkum price, I did not have a fair dinkum reaction. After rolling around from financial agony on the floor, #covidproblems, I very quickly decided I would rather roast my backside for a few months and get it sorted at a later time. Queue an "Ok, not an issue, if you find an evaporator soon you can bring it in and we can fit it", sure, only way that happens soon is if I start walking the streets at looking to make a few extra. Upon receiving my little beat up back, I quickly began rushing home to continue providing for my existence as I had a bunch of work to get done for that evening, that's when as I rounded on my turn home I thought, oh I should stick the fan on for a little, no ac but couldn't hurt to blast my face for some small comfort. Rumbling, and rattling, my car began shouting a song of violence and audible pain, I shut the thing off and noticed that my fan filter was now sitting on the floor of my passenger seat, kinda busted. I am no Sherlock, but putting two and two together I figured something definitely didn't go right. I sat the evening infuriated, barely losing sleep over it, I mean, if they could diagnose my car into new problems for R 575 surely they can un-diagnose it into being how it was before. And this is where I need to be a little more serious in letting other potentials know. They would not acknowledge that the car was in worse condition than when I left it with them. They told me the noise was now a result of dirt in the fan as a result of the air filter getting caught in it. I also saw their workshop technician attempt sleight of hand with some foreign object that he had "found" in the fan that had now possibly caused damage? And then the audacity to attempt to sell me on to clean it for a figure close to 3k in removing the dashboard again, which was done in order to "diagnose" whatever bizarre issue they were chasing in the first place. I have spoke to a few people far more knowledgeable than myself in this, and have clearly heard that they are operating with what sounds like an almost complete misunderstanding of how any of these components work or how to fix them effectively and within any reasonable cost. Do not go here to have your aircon fixed, unless you have some kind of fetish for getting swindled.
0 replies
120 months ago
Still no feedback, fake apologies and lies again
<p>Still no feedback, bad service yet again. They apologise yet they do not treat the issue as urgent when they have already lied multiple times and just keep passing the buck or not caring. ADSL is still down. For two weeks now. This is getting very serious. </p>
106 replies
120 months ago
Telkom fails to deliver and lies
<p>Telkom has yet again shown how pathetic their service is. Struggling now for weeks with ADSL, they finally got the line installed and then I have had to beg them to get our ADSL working, it was fine for barely two days. This is the reply I left in my other complaint</p> <p>"Hi, I am happy I did not reply when they finally got the line installed because once again USELESS service from Telkom, absolutely ridiculous. They called last week and said my ADSL line was now active and I could inform my ISP. It worked for one night and morning and then nothing, for over a week now. I call telkom LAST WEEK and they inform me there is a line fault, over the weekend they tell me the line is now fixed, come home Sunday and guess what the line is STILL DOWN. I contac them and they say there is STILL a fault on the line, what the hell??? it has been resolved but still a fault? I have talked to my ISP and my acc with them is 100%, Telkom keeps changing their story and not getting to a solution, what an absolute joke. I need this fixed, I am being charged for installation now but it is unusable!?? Can Telkom just WAKE UP! There was recently a post online about how your turn around strategy has worked, really? what a joke! I connected to the online chat today and they just kicked me off before confirming anything and said they have to RELOG the fault, what the heck happened to the "line fixed" or even the "fault pending" ??? I am utterly disgusted."</p> <p> </p> <p>They log the fault then say it is working when it is NOT, then they relog and "send someone out" and then send another sms that is fixed and it is NOT fixed I was home when they apparently sent someone and no one came to fix it, I asked neighbours. There were no technicians around. How the hell can they lie and shrug off their incompetency? The worst part is they have sent me an invoice foe a non working line. How does a company like this get away with lying and dodgy practices like this? Despicable. They phoned again this morning and said a tech would attend to it. Nobody came through at all and then later in the afternoon I get an sms saying it has been resolved?? IT HAS NOT BEEN RESOLVED!</p>
159 replies
120 months ago
Telkom new landline installation
<p>I ordered a landline a few weeks ago and after multiple technicians from both Telkom as well as Bytes Technology Group (subcontracting I'm guessing) have come on site and none of them have resolved the matter, the next technician seemed to know less than the previous one and they schedule a day and then rock up on a random day when no one is home and I have to drop everything at work to open for them because God knows when they will randomly pitch up again without warning/organising with me. They all had no idea how the infrastructure of the complex works they went to multpiple peoples houses around me and tested and they all had no idea where the line was being terminated. They kept requesting access to houses around mine and then I have to organise with my neighbours and hope that the point to terminate on will be there. The problem with this is that my neighbours cannot always be at home and when we requested today that they come between 4 -5pm in the WEEK they simply said "No we go home then" but they rock up here unannounced on a Sunday morning at 7AM to fix a landline. Another problem is that if their is a fault on the line we will have to organise AGAIN that they are home when Telkom/Bytes randomly decides to pitch up without warning as per usual. What needs to be done here is the infrastructure needs to be ammended so that people are not inconvenienced when there is a line fault as if that happens in the future we will struggle to get assistance from Telkom as once again we will have to make arrangements and my neighbours are not always available whenever Telkom/Bytes decides to pitch. PLEASE can the infrastrcuture of the lines be amended so that you can terminate from a point outside of someones residence so that issues can be attended to without having to inconvenience multiple people unnecessarily . Almost 3 weeks now and I am seriously considering cancelling. Telkom/Bytes service is a joke and no one knows what is going on and no one seems to know how to make an alternative plan or a workaround to get the infrastructure up to scratch and provide the services they offer in a timely fashion. My confidence in Telkom has been shattered dealing with them in the last few weeks, all smiles and promises but absolutely no solution. To add to this the Telkom shop did not even process my application, I only found out sweet ****** all had been done phoning Telkom a few days later and hearing that the application had not even been processed. PLEASE MAKE A PLAN HERE AND GET WITH THE PROGRAM.</p>
106 replies
Review Distribution
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1 Star
5 (100%)