HB
Helene B
Active since May 2016
2
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0
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Reviews
2 reviews9 months ago
Beautiful!
Such a beautiful website, and gorgeous items! Would like to have each and every one in my home!
0 replies
120 months ago
Very unhappy client
<p>Even though I do not like name and shaming, I feel I have no other choice at this moment.</p> <p>When it comes to service delivery, I believe that I, as a loyal client, am rightfully entitled to receive the service I am paying for. At this moment I am being withheld from that right.</p> <p> </p> <p>Last Tuesday I realized that my airtime I had on my phone, had been used for internet connectivity while I was sleeping, even though I still had a data package active on my account. I had R147, but was left with R7.92 by the time I had realized what was going on. What is the purpose of purchasing a data bundle if the bundle is going to be ignored and the airtime be used instead for internet connection?</p> <p> </p> <p>I phoned in to customer services, explained my situation, was told that I will receive a validation report in 24-48 hrs. Ref no. 6051700079. 48 hours later, I phoned again, but customer services were of no help, even though I had a reference number. I went instore later that day, only to find out that nothing had been done to my complaint.</p> <p> </p> <p>A day later, on Friday, I went instore again, only to hear again that no progress have been found on my case. I was told that I can only come back on Monday, as whoever that has to do the validation report, does not work on weekends.</p> <p> </p> <p>On Monday, I received a validation report (6 days later instead of 24-48hrs), but it did not state when or why my airtime was being used instead of my data (as requested when I made the initial complaint). I replied, stating what my initial request was, and that it is being ignored.</p> <p>On Wednesday, I received another email (ref no. 6052401549), with exactly the same validation report, again not stating when or why my airtime was being used.</p> <p> </p> <p>I want this issue resolved as soon as possible, as I am a loyal client who does not deserve to be treated this way. This is daylight robbery. If this issue remains unresolved, I will be forced to take further action.</p> <p> </p> <p>I know for sure that this is not the only case, as my husband has had similar problems, although smaller amounts, occurring at least 3 times that he is aware of. His problems still remain unsolved, even though he has reported it, receiving reference numbers for the cases.</p> <p> </p> <p>I am sure there are many other cases like this, and if this is the way that Cell C is treating their customers, we find that appalling, and will go the extra mile to ensure that such corruption will be exposed.</p>
106 replies
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4 Star
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1 Star
1 (50%)