CM
Charlotte M
Active since Jan 2011
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Mixed up delivery of Tax Invoice 34002027785
I placed an order on 8 May 2026, made the first follow up on delivery 18 May 2026 due to no delivery. It was confirmed that an incorrect address was provided to the couriers and was since rectified. I contacted RAM Couriers who confirmed that Forever New has changed my address but not contact details. on 27 May 2026, after still not have received my parcel, I emailed Forever New to follow and they confirmed delivery to an incorrect address AGAIN with a PoD proof attached. I just want my delivery as it seems like Forever New customer service department does not know what they are doing.
0 replies
11 months ago
Debiting my account after 5 months of notice of cancellation issued
Cancelled my car insurance with IWyze and received a notice of cancellation letter on 18 January 2025 after they could not reduce my premiums. Cancellation reasons provided to IWyze and also noted on the notice of cancellation letter on 18 January 2025. There was no further communication from IWyze regarding the car insurance and I happily took out insurance with another company. On 25 June 2025 (without communication or notification from IWyze), my account was debited by IWyze. Bad business practice, debiting my account without any communication/ notification whilst the policy has been cancelled for more than 5 months, pathetic. Also, just because they have access to my "old" details including my account number DOES NOT GIVE THEM THE RIGHT TO ACCESS MY ACCOUNT AS AND WHEN THEY PLEASE. What about compliance to POPIA???
2 replies
50 months ago
Very friendly and pr...
Very friendly and professional service
1 reply
120 months ago
Poor Customer Service: Godfrey Malema (Brooklyn Team LeaderConcession)
<p>Have been struggling to obtain a pair of shoes since 14 June 2016. I received an email on 14 July 2016 from Godfrey Malema: Brooklyn Concession indicating that the shoe i requested would be instore from Melrose Arch in the next 7 days. Replied to Godfrey's email and requested that i rather be contacted on my landline or email adress because of the poor reception im my office. On 7 July 2016, I personally went to Brooklyn store to enquire about the boot i requested. The excuse that Godfrey gave me was the he away from work for 2 days after the 14th of June 2016 hence he did not come back to me. I requested him to obtain the sghoe and give me feedback by no later than close of business on that day. He phoned me back later that day indicating that i can come and collect the shoes. On 08 July 2016, went to collect the shoes. The shoe box indicated size 39 (as requested). I took out the right shoe and fitted it which was the righ size. Paid and left. When i got home i realised that the other shoe was an incorrect size 41. Drove back to the store on 10 July 2016 to return the shoes. Got hold of Godfrey, requested him to call me back and let me know what was happening, to date: no call or email from Godfrey. Today (12 July 2016) contacted the Brooklyn store to try and get hold of Grodfrey only to find that he will only be available after 2 days.</p> <p> </p> <p>I paid for these shoes because i wanted to wear them and not have an incompetent team leader decide on when i can or cannot have these shoes. All the efforst of tryng to get this matter resolved have all been to my personal financial account (telephone calls, petrol and time) which Godfrey will not reimburse me for. </p> <p> </p> <p>I prefer to have a paper trail of this complaint because it seems like when dealing with people like Godfrey Malema, you wouyld end up with their word against your word. Can i have a response in writing to this matter. I am in possession of the proof of payment i made for the purchase on 8 July 2016.</p>
0 replies
122 months ago
NO PHONE FOR OVER 3 WEEKS
<p>I went to the Telkom Brooklyn store on 11 May 2016 for an upgrade. I completed the forms and submitted all the required documentation on this day. I have been in contact with Thabang from the store who has been advising me that the phone i required for an upgrade (iPhone 6s 16GB in Gold) was not in stock. According to her, she is not informed as to when stock will be available. My question is: am i supposed to wait endlessly for Telkom or should i take my business elsewhere???</p>
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)