*****ulent activity on Prokard

Please note that we could not check in on Protea Hotel Karridene, we used my husband's prokard to book with our vouchers. When we arrived from Gauteng we were told our booking has been allocated to another person who checked in before us. We opened our profile and it was showing somebody else's name we do not know. we were booked once again on the hotel and we paid for the accommodation. On the day that we checked out our profile had been corrected but today our profile is back to the same person and upcoming bookings allocated to a stranger. We suspect a *****ulent activity taking place at reservations. Popi ACT has been violated because somebody else name is showing on our profile. This needs to be corrected as this is a pure violation of our rights by Prokard.