BN
Bongiwe N
Active since Apr 2023
12
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0
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Reviews
12 reviews19 months ago
*****ulent activity on Prokard
Please note that we could not check in on Protea Hotel Karridene, we used my husband's prokard to book with our vouchers. When we arrived from Gauteng we were told our booking has been allocated to another person who checked in before us. We opened our profile and it was showing somebody else's name we do not know. we were booked once again on the hotel and we paid for the accommodation. On the day that we checked out our profile had been corrected but today our profile is back to the same person and upcoming bookings allocated to a stranger. We suspect a *****ulent activity taking place at reservations. Popi ACT has been violated because somebody else name is showing on our profile. This needs to be corrected as this is a pure violation of our rights by Prokard.
0 replies
20 months ago
Best views
Best location, the food variety is the best and affordable prizes
0 replies
24 months ago
Haval H6 Complain
I booked service for my husband’s Haval H6 on the 15th April 2024 and received the date to bring it on the 17th April 2024 at Haval the Glen Service center. We took it in for the 45000 km service yesterday. They then confirmed that everything is in order and service was done. We later yesterday collected the vehicle, signed it off and drove it back home. When we got home, we realised that the vehicle is licking oil and it has been spelt on the road and in our yard. This was a very stressful reality knowing that the vehicle just came back from service the very same day. We then decided to call the Haval service centre and the phone kept on ringing without being answered. We then decided to call our insurance for the tow service which responded within an hour this morning. They came towed the vehicle and I personally took time off work to return the vehicle with our insurance tow truck. We then got to Haval The Glen Service centre and the vehicle was checked and the service manager admitted that they picked up that a fractured cover on the oil filter was fitted by mistake and they said it is a Haval Problem. We were very shocked that Haval can be this negligent with our vehicle. An accident could have happened due to this negligence or worse case. The vehicle was re-checked and serviced today but we are not even happy and sure that this is a Brand we want to keep as a family. As we own the Haval H6 and Haval Jollon currently due to this. I have lost time at work today due to this negligence, incurred costs for the towing of our vehicle from our home due to this negligence and poor service and we are not even sure how much damage has happened due to this negligence. We need Haval to re-imburse us and take this complain serious.
0 replies
26 months ago
Medication authorization
This letter serves to lodge a complain in the manner which Gems Medical aid handle the application for authorization for medication Sensiper. We initially submitted the request on the 14th February 2024 telephonically, nothing was done on the instruction. We made follow up calls daily with Gems not calling or giving feedback to date. Then on the 21st of February we made a call, and we were advised that we need to submit the motivation from the doctor, the Lancet results, and the prescription. All these documents were submitted the very same day on the 21st of February 2024 as per the attached. We kept on calling Gems daily and only yesterday Gems responded with the attached e-mail that my we have to apply for Ex Gracia which was not even explained to us what it is. We don’t need to apply for Ex Gracia Fund we want Gems to pay from the Chronic Funds as my husband is a chronic patient who goes for Dialysis 3 times a week and 4hrs per session. We have been unfairly treated by Gems and they need to pay for this medication fully. Currently he is buying this medication alone with R3000 per month out of our cash. My question is why this medication is not funded from his chronic medication. Till today no answer has been provided to us, no telephonic call has been made and this is Highly UNACCEPTABLE TREATMENT. Resolve this matter as a matter of urgent and do what is correct for my husband. All results, motivations and scrips are sitting with you.
53 replies
28 months ago
Disgusting food and cold food
Bad service from waiter Kagiso on Christmas Eve, we had to leave our meal and pay the bill, the fries were stale and our food was cold and disgusting 🤢
0 replies
28 months ago
False adverti*****t by mugg and bean
I received a birthday cake reward on my birthday went to mugg and bean Harrismith the stuff tried to assist redeeming it and the system was kept on saying voided. To my disappointment the manager called Bongani came redeemed all my points accumulated and said I must pay the cake with cash. I was very disappointed with the manager and mugg and bean as they I was treated. They lack customer service and support and they are very rude. I hope they change their attitude cause mugg and bean is my favourite shop and the false adverti*****t of getting a piece of cake as a spoil is false.
0 replies
35 months ago
Cava Sneakers ****
am surprised this cava sneakers is still allowed to operate after it had ****** people of their money. I bought sneakers from them in December 2021 and paid them via EFT but never received the sneakers. They promised a refund and send them account numbers but never refunded. it's been 3 years of back and forth with them via emails but no feedback. But they still continue to operate on social media like nothing happened. CAVA sneakers must be ***cotted!!! Till today no sneakers delivered
0 replies
35 months ago
****
I find it extremely disappointing that I have to write this email. Recently I have been very disappointed in that whenever I try to book a reservation at your hotels in Durban none are available. I find that unacceptable and cannot imagine that all the Durban hotels are filled at 100% occupancy - It is not even a peak period. We obviously choose to buy into the prokard system as as an “escape” from everyday life and when we are unable to use what we were sold it becomes quite frustrating. Whilst I understand the occupancy could be the problem in THIS instance, this is not our first incident of being unable to obtain room. I also appeal to your sales team to mention this to customers upon purchase of the vouchers, and whilst we understand the “subject to availability” clause, one cannot expect to be turned down time after time. It certainly sheds negative light on the concept of the PROKARD itself. I must now go and pay to stay at a hotel, in addition to paying the prokard fee(which we did assuming we will benefit from the system). In addition to that we stand the risk of vouchers getting expired. I find the prokard concept a complete "catch" and I will certainly not be re-purchasing it. I suggest you draw inspiration from your promise of Best GUEST service and talk the talk ! I drafted a mail to PROKARD direct and this was the response : "In response to your below email, Protea Hotel is unable to assist with a voucher as they are experiencing very high occupancy, vouchers are subject to availability and some hotels can assist during the week some hotels can only assist during the weekend subject to their occupancy. They allocate the rooms for a voucher and once they have received that number of bookings then they close availability for the voucher. This certainly isnt best guest service !
0 replies
35 months ago
Food poisoning
I lodged a complaint at pedros dobsonville of food poisoning about 2 weeks ago to their head office, no one ha even called. All of my family was vomiting and my son still complains with stomach aches ever since. This food poisoning from pedros has caused my family but nothing has been addressed till now. Pedros Dobsonville must be closed it doesn’t comply with the food standards of this country and is a danger to the health and public. I am reporting this matter at the department of health due to their none compliance response.
0 replies
36 months ago
Food poisoning
Me and my family we bought a full chicken, wings and chips from pedros dobsonville on the 6 May 3023 we all had food poisoning which we all got sick from and were vomiting for days. It was such a bad experience seeing all my family sick
106 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
11 (91.66666666666667%)