SO
Stonehaven On Vaal
Unclaimed Business
SO
Stonehaven On Vaal
Unclaimed Business
59 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stonehaven On Vaal is a highly regarded riverside restaurant that customers consistently praise for its warm, welcoming staff and enjoyable food. The scenic Vaal River setting, boat cruises, and family-friendly activities elevate the overall experience. Customer Service & Staff Conduct (4.6) is a standout strength, while occasional reports of slow service and pricing concerns represent the primary areas for improvement.
Top Strengths:
- •Customer Service & Staff Conduct: Customers repeatedly name specific staff members like Vivian, Taylor, and Simon for exceptional friendliness, attentiveness, and warmth. The welcoming atmosphere is a key reason guests return.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
5.1
Score
Ranking
#1
in Restaurants
NPS Score
83
Recommended: Very Likely
Review Distribution
4.7|59 Reviews
May '25 - Apr '26
5(78.6%)
4(17.9%)
3(0%)
2(0%)
1(3.6%)
5(78.6%)
4(17.9%)
3(0%)
2(0%)
1(3.6%)
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
GvdN
Gideon van der Nest
1 reviews | Active since Jan 2020
12 Mar 2026, 06:34
Not happy with the service
Was with my son last Sunday at Stone heaven to have a couple of drinks only to struggle to pay on three speed points for my first round. Even the bar lady told me she struggled the previous night with the speed points. I had to draw cash at their atm to pay. I then got in my car and went to another pub after only one round. Even the barman who assisted me had a stained, dirty shirt on...
Helpful (0)
|Replies (0)GvdN
Gideon van der Nest
1 reviews | Active since Jan 2020
12 Mar 2026, 06:34
Not happy with the service
Was with my son last Sunday at Stone heaven to have a couple of drinks only to struggle to pay on three speed points for my first round. Even the bar lady told me she struggled the previous night with the speed points. I had to draw cash at their atm to pay. I then got in my car and went to another pub after only one round. Even the barman who assisted me had a stained, dirty shirt on...
0
Replies (0)GvdN
Gideon van der Nest
1 reviews | Active since Jan 2020
8 Mar 2026, 11:44
Stone Heaven going up to shu.... t
Was with my boy at Stone heaven today to open a tab only to find 3 card machines would not work even after activating the tap on my credit card. The person who served me with the bad black hair dye had a dirty stained shirt on. I had to draw money at your atm and only had one drink and went to Horse and River with better service and card machines that is working... You would expect with your reduculious prices to have better service...
Helpful (0)
|Replies (0)GvdN
Gideon van der Nest
1 reviews | Active since Jan 2020
8 Mar 2026, 11:44
Stone Heaven going up to shu.... t
Was with my boy at Stone heaven today to open a tab only to find 3 card machines would not work even after activating the tap on my credit card. The person who served me with the bad black hair dye had a dirty stained shirt on. I had to draw money at your atm and only had one drink and went to Horse and River with better service and card machines that is working... You would expect with your reduculious prices to have better service...
0
Replies (0)KL
Kavesh L
1 reviews | Active since Jan 2020
1 Mar 2026, 09:30
Stonehaven on the Vaal - Food & Atmosphere
Stonehaven's atmosphere and food was comforting and homey. Our waitress Vivian was attentive and the food recommendations that she has suggested were well worth it. Will be visiting again next month.
Helpful (0)
|Replies (0)KL
Kavesh L
1 reviews | Active since Jan 2020
1 Mar 2026, 09:30
Stonehaven on the Vaal - Food & Atmosphere
Stonehaven's atmosphere and food was comforting and homey. Our waitress Vivian was attentive and the food recommendations that she has suggested were well worth it. Will be visiting again next month.
0
Replies (0)PR
M
AG
Ashveer G
1 reviews | Active since Jan 2020
10 Jan 2026, 12:58
A Breath of Fresh Air
A First Visit got my family and I to stonehaven on the Vaal and I can certainly guarantee not the last, located in Vanderbijlpark about a 1hr drive from Johannesburg this venue is an ideal visit to give you that much needed city escape. The venue is located on the banks of the mighty Vaal river and offers something for adults and kids alike. There is a secure parking area on site and for the adventure ***** a boat ride down the Vaal river which departs hourly subject to daily operational demand. The boat ride is amazing and allows the passenger a view of the river from a different perspective. The property has an indoor and out door seating for restaurant guests and the food is amazing, portion sizes are great and value for money! Service is phenomenal from the time you enter the property until you depart all staff have a welcoming spirit and smile. The property also hosts kiddies parties which can be arranged via the venue directly. One other amazing standout is that the venue may accommodate our furry companions subject to their policies. If you are looking for a day out filled with fun and adventure, I highly recommend Stonehaven on the Vaal. Excellent service from Fana - you rock
Helpful (0)
|Replies (0)AG
Ashveer G
1 reviews | Active since Jan 2020
10 Jan 2026, 12:58
A Breath of Fresh Air
A First Visit got my family and I to stonehaven on the Vaal and I can certainly guarantee not the last, located in Vanderbijlpark about a 1hr drive from Johannesburg this venue is an ideal visit to give you that much needed city escape. The venue is located on the banks of the mighty Vaal river and offers something for adults and kids alike. There is a secure parking area on site and for the adventure ***** a boat ride down the Vaal river which departs hourly subject to daily operational demand. The boat ride is amazing and allows the passenger a view of the river from a different perspective. The property has an indoor and out door seating for restaurant guests and the food is amazing, portion sizes are great and value for money! Service is phenomenal from the time you enter the property until you depart all staff have a welcoming spirit and smile. The property also hosts kiddies parties which can be arranged via the venue directly. One other amazing standout is that the venue may accommodate our furry companions subject to their policies. If you are looking for a day out filled with fun and adventure, I highly recommend Stonehaven on the Vaal. Excellent service from Fana - you rock
0
Replies (0)KL
NM
Nonhlanhla M
1 reviews | Active since Jan 2020
6 Jan 2026, 08:50
Wonderful service received — thank you for a great experience.
I would like to extend my gratitude to your company for the wonderful service I received during my visit. We especially appreciated the warm and attentive service provided by Taylor. I will definitely be coming back.
Helpful (0)
|Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
6 Jan 2026, 08:50
Wonderful service received — thank you for a great experience.
I would like to extend my gratitude to your company for the wonderful service I received during my visit. We especially appreciated the warm and attentive service provided by Taylor. I will definitely be coming back.
0
Replies (0)