bad after service

took my car in May for repair , all been asking from them is damage report as the dealership needs it so can trade in the car 4 days later get to be put from pillar to post the so-called Shalaine phone is never answered get cut off reception cannot access their system promise me daily that will be sent till to date . now have to sit call them daily and no answer . even aske if i should drive to them email sent still nothing