Bad , Poor Workmanship

Deeply Frustrated – Poor Workmanship and No Accountability I am beyond frustrated with both Pineapple Insurance and Proline Autobody. This is now the second time I’ve had to reject my car because of the same issue — poor and uneven paintwork that clearly shows a lack of quality control. What’s even more upsetting is how much this has affected me financially and emotionally. I’ve spent months without proper use of my car, constantly arranging alternative transport and losing money in the process. Every time I think the issue is resolved, the car is returned with visible paint defects and unfinished areas — it honestly feels like no one cares about the customer’s frustration or inconvenience. I trusted Pineapple Insurance to appoint a reliable panel beater, but this experience has been nothing short of exhausting. It’s disappointing that after all the back-and-forth, the workmanship still doesn’t meet the most basic standard expected from an insurance-approved repairer. I hope both Pineapple and Proline Autobody take this seriously and understand the financial and emotional impact such negligence causes. Customers deserve better — honesty, accountability, and a job done right the first time. Truly disappointed and emotionally drained by this entire experience.