Proline Laptop - Not good to buy - Software Problems

I bought a Laptop at Makro Cape Gate Cape Town the beginning of this year 2024 so the unit is still under warranty. This will be now the 3rd time that I had to take the laptop in , because it keeps asking for update which was done several times already. The lady at Makro from Proline reset the laptop aswell after I told her not to do so because my daughter is writing exams (Home school) and cannot afford to lose all the documents on her laptop. She did not listen and reset the whole laptop. This is ongoing and I've made it very clear that I need the Laptop to be send in to Proline to check and advise. This is ridiculous driving up and down all the time , and the lady at Makro is not helpful at all.