Poor Work, Poor Communication, old parts

I have experienced the worst service at this panel beater, incomplete and poor work was done on my vehicle after it was involved in an accident. My car spent over 4 months at their workshop and it was giving to me still in a poor condition. • Poor paint work • Old bumper was repaired and reused while the insurance stated on the assessor’s report that a new bumper should be bought. The old bumper was in serious damage during the accident hence the assessor wanted it replaced with a new one and underneath I could still see the marks from the past. • Covers inside the car missing • Air conditioner not working (blowing hot air) • Assessor’s report said a new mag rim and tyre should be bought and installed but they took an old wheel from another car and installed it on my car. • Gears not working properly the car was unable to go on Sport mode or M mode, it stacked on D. • Left Xenon head light malfunctioning because of the accident impact, not replaced. • Sound on the left wheel when I turn after changing the left wheel arm. • Lies, poor communication and shifting the blame is what I experienced at this Workshop.

I saw some of this before I took the car and I was told drive it and see all the thing that I’m not happy with and bring it back. I took back the car to them the next day with list above and I was told by Cindy that the car should have been written off because of the damages and the things they could not get right. My car spend another week with them and nothing was done to it even today. All they do is shift a blame.

They do the opposite of what the insurance said they must do and cheat us by installing old parts instead of new once to save money on their side. They are ripping us off insurance clients and King Price is doing nothing about it I still don’t know why insurance companies take our cars to this type of panel beaters.