Broken Promises, and Zero Reliability

My vehicle has been at Proline since early January under an insurer‑appointed repair, and the experience has gone from disappointing to downright unacceptable. While Presha’s communication has been outstanding, it is the only professional aspect of this entire process. What followed has been a pattern of empty promises and last‑minute excuses. I have been given multiple “ready” dates, all shifted with barely any notice. On 27 February, I arrived at 16:00 as instructed, only to leave close to 18:00 with the boot alignment and paint issues still unresolved. I was then assured that my vehicle would be collected from my workplace on 3 March and returned the same day — yet again, this did not happen. I was only informed at 15:45 that the return was cancelled, leaving me stranded and scrambling for transport. I am frankly not impressed with how this matter has been handled. The constant last‑minute changes, broken commitments, and complete lack of follow‑through have turned what should have been a straightforward repair into weeks of unnecessary stress, inconvenience, and wasted time. The real issue is not the repair work — it is the total lack of reliability. Commitments are repeatedly made and then quietly abandoned, with no regard for the impact on the customer. This is not a once‑off mistake; it is a consistent pattern of poor service and disregard for the time and responsibilities of the people relying on you. After more than six weeks of shifting timelines, empty promises, and disrupted work days, my patience is exhausted. This level of service is simply unacceptable.