Proline – Poor communication and avoidable delays

My vehicle has been with Proline since early January under an insurer-appointed repair. Parts delays were repeatedly attributed to “no national stock,” yet ordering dates, shifting explanations, and later confirmation from the dealership contradict this.

Critical information was omitted, timelines changed without notice, escalation did not occur timeously, and responsibility was inappropriately shifted to me as the policyholder. I have been without my vehicle for an extended period due to poor oversight and communication.

This matter is now with the Ombudsman.