MR
Monica R
Active since Mar 2024
54
Reviews
0
Industries
Reviews
54 reviews1 month ago
Still waiting for refund after incorrect billing
I opened a new account with Discovery Health and was incorrectly billed. At no point during the sign-up process was I advised that I would be billed at the beginning of March. As a result, a payment was taken that I was not expecting or prepared for. I raised the issue with Discovery and was advised that a refund would be processed, however I am still waiting for the refund to be returned. This situation has been frustrating because the billing expectation was not clearly communicated when the account was opened. I would appreciate urgent feedback and confirmation of when the refund will be processed. I hope Discovery Health can resolve this matter as soon as possible.
212 replies
1 month ago
Misleading First Debit Deduction
I recently app**** for Discovery Health cover with a start date of 01 March 2026. I was informed that my cover would begin immediately, but the first debit would only occur at the end of the month. To my surprise, the full amount of R1,350 was deducted immediately, leaving me financially strained. I have not submitted any claims, and yet the amount has not been reimbursed. I believe this represents misrepresentation during the sales process and am seeking a fair resolution. I urge Discovery Health to review their sales communications and ensure clarity for future customers regarding first debit dates.
212 replies
1 month ago
Old Mutual Insure Ltd – Poor oversight of appointed repairer
My vehicle has been off the road since early January due to prolonged delays by Old Mutual’s appointed repairer. Despite repeated follow-ups, there was inadequate oversight, poor communication, and no effective escalation when parts ordering and timelines failed. I am left without a vehicle for an extended period while responsibility was deflected between parties. Only after escalating the matter to the Ombudsman was any accountability triggered. This experience has highlighted serious gaps in claims management and customer protection.
212 replies
2 months ago
Proline – Poor communication and avoidable delays
My vehicle has been with Proline since early January under an insurer-appointed repair. Parts delays were repeatedly attributed to “no national stock,” yet ordering dates, shifting explanations, and later confirmation from the dealership contradict this. Critical information was omitted, timelines changed without notice, escalation did not occur timeously, and responsibility was inappropriately shifted to me as the policyholder. I have been without my vehicle for an extended period due to poor oversight and communication. This matter is now with the Ombudsman.
53 replies
2 months ago
Rude Staff and Unprofessional Management at Woolworths South Gate
I had a very disappointing experience at Woolworths South Gate. The staff were unhelpful and came across as rude when I asked for assistance, and the manager handled the situation poorly. Instead of trying to resolve the issue or listen, the response was dismissive and unprofessional. This is not the level of customer service I expect from Woolworths. I left feeling frustrated and disrespected, and I’m seriously disappointed with how customers are treated at this branch.
0 replies
4 months ago
Great service so far
ABSA assisted me in getting vehicle financing, I am grateful. Can one of your insurance consultants call me??? Thanks
56 replies
6 months ago
Unresolved Return Request — Incorrect Item Delivered by Makro Supplier
I’m very disappointed with Makro’s service. I ordered a product, but your supplier delivered the wrong item. I immediately logged a return ticket, yet no one has attended to it or provided any updates. It’s been far too long with no progress or communication from your team. This kind of service is unacceptable — as a customer, I shouldn’t have to chase after a company for a mistake that wasn’t mine. I expect prompt action and a full refund for the incorrect item. Please resolve this issue urgently.
195 replies
6 months ago
Extremely Frustrating – Non-Existent Account Under My Name
I am extremely frustrated with Payflex due to a serious issue: there is an active account under my name that I never opened. Despite multiple attempts, I have been unable to get help, as the customer care line is not working, and other contact channels are extremely difficult to reach. This is a very serious matter, and it is unacceptable that resolving it has been so difficult. Payflex needs to investigate this immediately and improve their customer support processes so that customers can actually get assistance when urgent issues arise. I hope for a prompt resolution
0 replies
6 months ago
Promised Automatic Limit Increase Not App**** After 12 Months
MR Price advised that my clothing account limit would be automatically increased after 12 months, and that this process would not negatively affect my credit score. My account has now been active for over a year, but no increase has been app****. Could you please confirm whether this automatic increase policy is still in place, and if so, when I can expect my account to be reviewed?
0 replies
6 months ago
Experian Must Correct My Record and Review My Credit Score
My Experian score dropped from 627 to 619, and again from 622 to 619 in just few days — despite no new credit enquiries, no missed payments, and positive account behaviour. I have two accounts over 12 months old and another over 6 months old, yet my score continues to decline without reason. In addition, my employment start date is incorrect, and my Woolworths account wrongly shows “no data” for October 2024, even though I paid and submitted proof. Experian has not corrected these issues. This raises serious concerns about Experian’s data accuracy and the integrity of its scoring system, which directly affects consumers’ access to fair credit. I demand that Experian immediately correct the errors and submit my credit score for review by a senior internal auditor or the Credit Bureau Association (CBA). If not addressed, I will escalate this to the NCR and Information Regulator for formal investigation.
53 replies
Review Distribution
5 Star
5 (9.25925925925926%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (7.407407407407407%)
1 Star
45 (83.33333333333333%)