Unprofessional Service and Lack of Accountability at Proline Panel Beaters

Unprofessional Service and Lack of Accountability at Proline Panel Beaters

I am writing to formally express my deep dissatisfaction with the service I have received from Proline Panel Beaters.

From the outset, incorrect details were provided by my insurer. However, it is concerning that Proline Panel Beaters did not take the initiative to verify or correct this information with the insurer. This oversight resulted in unnecessary delays and a lack of progress on my vehicle.

After a month of unsuccessful attempts to reach the company, I eventually managed to speak with Ms. Chelene Mitchell. During our conversation, she acknowledged the incorrect details but failed to recognize the seriousness of the matter or take accountability for the lack of follow-up. She assured me that my car would be ready before 23 February, as it was already in the panel beating department, and further promised to keep me updated on the progress.

To my dismay, I later received an email from Ms. Mitchell on 16 February stating that my car had only just been moved to the panel beating department ,a direct contradiction to what she had previously told me. This inconsistency highlights a lack of transparency and reliability.

Furthermore, her communication has been dismissive and unprofessional. Repeated attempts to follow up on the progress of my car have been met with perfunctory greetings such as “Hi Ma’am,” followed by silence and no meaningful updates. This behavior demonstrates a disregard for customer needs and a failure to uphold basic standards of accountability and service.

I am extremely disappointed and appalled by the lack of urgency, professionalism, and customer care displayed throughout this process. Empty promises and poor communication have left me with no confidence in the service provided by Proline Panel Beaters.