TN
Thola N
Active since Feb 2026
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Charged for company error!- I demand my full refund!
My insurance company rented a vehicle on my behalf. The day before the return date, I received a WhatsApp reminder stating that the car was due for return at 15:25. I adhered to this instruction and arrived at the branch at approximately 15:00, only to find that the branch was already closed. I immediately contacted the emergency number for that branch while standing on the premises. The consultant informed me that the branch had closed at 14:00 and advised that alternative arrangements could be made for me to return the vehicle the following day. My concern is: Why am I being billed for an additional day when I arrived before the stipulated return time provided to me? I then called the emergcy number for that particular branch while at their premises, the lady then told me they closed at 14:00 and we can make arrangements to drop it of f the next day of which i did. My questioned is now, how am i being billed for that day when i was there before the stipulated time? Tell me Nannette Hattings, why are you billing me for your company error?
53 replies
2 months ago
Left stranded...No accountability!
First for women, I can not be struggling like this with your nominated panel beater while I am contracted to you. I have repeatedly requested your intervention, yet the matter remains unresolved. I kindly urge you to step in immediately to ensure that the repair process is expedited and that I receive clear communication on the expected completion date. It is now THREE MONTHS without my car.
53 replies
2 months ago
*********** Leadership from Fist for Woman Insurance - Elmari Mc Gear
I am extremely disappointed by the level of unprofessionalism and lack of accountability I have experienced from one of the leaders at First for Women Insurance, Ms. Elmari Mc Gear. Since logging my claim, Ms. Mc Gear has repeatedly made promises to provide feedback and updates. However, these commitments have not been honored, leaving me without the necessary information regarding the progress of my claim. This pattern of empty assurances has broken my trust and respect for an insurer that positions itself as being “all for women.” The delays and incorrect information provided throughout this process have been unnecessary and avoidable. Had my claim been handled with competence and urgency, my vehicle would have been repaired and returned by now. Please note I will not return the courtesy car until my own vehicle has been repaired and handed back to me. I refuse to be left stranded due to the incompetence and lack of accountability demonstrated in the handling of my claim.
53 replies
2 months ago
Unprofessional Service and Lack of Accountability at Proline Panel Beaters
Unprofessional Service and Lack of Accountability at Proline Panel Beaters I am writing to formally express my deep dissatisfaction with the service I have received from Proline Panel Beaters. From the outset, incorrect details were provided by my insurer. However, it is concerning that Proline Panel Beaters did not take the initiative to verify or correct this information with the insurer. This oversight resulted in unnecessary delays and a lack of progress on my vehicle. After a month of unsuccessful attempts to reach the company, I eventually managed to speak with Ms. Chelene Mitchell. During our conversation, she acknowledged the incorrect details but failed to recognize the seriousness of the matter or take accountability for the lack of follow-up. She assured me that my car would be ready before 23 February, as it was already in the panel beating department, and further promised to keep me updated on the progress. To my dismay, I later received an email from Ms. Mitchell on 16 February stating that my car had only just been moved to the panel beating department ,a direct contradiction to what she had previously told me. This inconsistency highlights a lack of transparency and reliability. Furthermore, her communication has been dismissive and unprofessional. Repeated attempts to follow up on the progress of my car have been met with perfunctory greetings such as “Hi Ma’am,” followed by silence and no meaningful updates. This behavior demonstrates a disregard for customer needs and a failure to uphold basic standards of accountability and service. I am extremely disappointed and appalled by the lack of urgency, professionalism, and customer care displayed throughout this process. Empty promises and poor communication have left me with no confidence in the service provided by Proline Panel Beaters.
53 replies
2 months ago
Frustrated Customer!
Frustrated Customer! I am a dissatisfied customer due to the poor handling of my claim. From the outset, my claim was not managed promptly. My car was first sent to a panel beater who has no warranty (So i was told), where it sat idle for three weeks. It was then moved to ProLine, but even there, my details were missing from the paperwork, reflecting unprofessionalism. Despite providing my information, I received no updates from the appointed agent or advisor. I have repeatedly called the claims, complaints, and resolution departments, but no one has ever given me feedback or reassured me about the progress of my car. Meanwhile, I was given a courtesy car with only 11 days extension which only cover the tome wasted to finalise my claim but they never considered the 2-3 time that my car was with the non compliant penalbeater(which could have been the time that could have been utelised effectively) —the same period wasted due to their delays. I believe this should be extended, as the delay was entirely on their side. As of now, I have no idea where my car is or what stage the process is at. Since logging my claim on 23 December 2025, I have experienced nothing but frustration, poor communication, and ineffective service. All i get everyday when i call is empty promises and added frustrations. WHAT A HORRIBLE, HORRIBLE CUSTOMER EXPERIENCE.
56 replies
Review Distribution
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1 Star
5 (100%)