False adverti*****t and horrible quality of paints

I bought fired earth granular coat, dried ochre with 10 year guarantee, it did not even last a month it's peeld of from the wall like a cover, it was so embarrassing for my business I called them they. Said I should fill an online form and they will send their guys the next. Day to come and check it out, it's over a week they. Have not. Done that when I gave them all my details and they said the next day they will send guys to come check it out, wish the was an option where one could post pictures so that people could see for them selves it was PLUS R1200 a 20litre and it says 10years guarantee.