Promac Paints
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Promac Paints
Promac Paints has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Promac Paints across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVH
Veronica H
1 reviews | Active since Jan 2020
6 Mar 2026, 10:22
Utter garbage.
If I could give less than 1 star I would. We do metal works and have been doing metal works for more than 30 years. We have always prided ourselves on only using the best products and giving top notch service. We were told by a supplier that this paint is top quality. We were given instructions on how to use and did so. It wasn't even a month later when the client let us know the product was rusting through. Sending pictures to us as well. We had to spend another R9000 to go fix the problem and completely overhaul the items. When we told the supplier, they got feedback from Promac Paints that we, the client must have app**** it incorrectly. More than 30 years of experience and they want to tell us we app**** it incorrectly. Utter *******. Will never recoomend this product to anyone again.
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Veronica H
1 reviews | Active since Jan 2020
6 Mar 2026, 10:22
Utter garbage.
If I could give less than 1 star I would. We do metal works and have been doing metal works for more than 30 years. We have always prided ourselves on only using the best products and giving top notch service. We were told by a supplier that this paint is top quality. We were given instructions on how to use and did so. It wasn't even a month later when the client let us know the product was rusting through. Sending pictures to us as well. We had to spend another R9000 to go fix the problem and completely overhaul the items. When we told the supplier, they got feedback from Promac Paints that we, the client must have app**** it incorrectly. More than 30 years of experience and they want to tell us we app**** it incorrectly. Utter *******. Will never recoomend this product to anyone again.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2025, 18:55
Dissatisfied with Warranty Support for Promac Roof Paint
I would like to share my disappointing experience with Promac Paints regarding a warranty claim for their roof paint. The product was purchased in June 2023 from Builders Warehouse, Klerksdorp, and came with a 12-year guarantee. Despite following all the manufacturer’s application instructions and preparing the surface professionally (as confirmed by Promac’s own assessor, Joshua), the paint started fading within 1.5 years. When I contacted Promac Paints for support, they required proof of purchase (a till slip or warranty registration). Unfortunately, my client, assuming the 12-year guarantee would suffice, discarded the slip. I reached out to Builders Warehouse to retrieve the proof, but they informed me that their system only retains invoices for three months, leaving me unable to produce the original proof. I even provided alternative proof, including the transaction amount (R3,087) from the ABSA bank credit card statement used to purchase the product, but this was not accepted. Promac Paints’ lack of flexibility and unwillingness to honor their warranty based on available evidence has caused financial losses for my business and harmed our reputation. As a professional painting service, I trusted Promac Paints to uphold their warranty commitment. However, their rigid policies and lack of support have left me feeling frustrated and let down. I believe this situation highlights a need for more customer-focused service and better transparency in resolving warranty claims.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2025, 18:55
Dissatisfied with Warranty Support for Promac Roof Paint
I would like to share my disappointing experience with Promac Paints regarding a warranty claim for their roof paint. The product was purchased in June 2023 from Builders Warehouse, Klerksdorp, and came with a 12-year guarantee. Despite following all the manufacturer’s application instructions and preparing the surface professionally (as confirmed by Promac’s own assessor, Joshua), the paint started fading within 1.5 years. When I contacted Promac Paints for support, they required proof of purchase (a till slip or warranty registration). Unfortunately, my client, assuming the 12-year guarantee would suffice, discarded the slip. I reached out to Builders Warehouse to retrieve the proof, but they informed me that their system only retains invoices for three months, leaving me unable to produce the original proof. I even provided alternative proof, including the transaction amount (R3,087) from the ABSA bank credit card statement used to purchase the product, but this was not accepted. Promac Paints’ lack of flexibility and unwillingness to honor their warranty based on available evidence has caused financial losses for my business and harmed our reputation. As a professional painting service, I trusted Promac Paints to uphold their warranty commitment. However, their rigid policies and lack of support have left me feeling frustrated and let down. I believe this situation highlights a need for more customer-focused service and better transparency in resolving warranty claims.
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Replies (0)VB
Veronica B
1 reviews | Active since Jan 2020
13 Mar 2025, 13:07
Pro mac paint-not gloss enamel just oil in a bucket
Promac Paints Gloss Enamel 5L - Dark Admiralty Grey Bad coverage -paint colour and solvent don't mix well it's more oil in the bucket and not enamel paint,the paint colour and solvent seperate and don't mix well no matter how long your stir it. we opened the paint and tested it on a small part of the door frame and didn't use it further after seeing that it's not covering properly as they advertised,I send it back to Takealot because it means it's defective cause it doesn't do the work they promise,And now they refuse to refund me saying I opened the product but how else would I have known that their paint is a bad quality if I had not opened it to test it. The paint was not used the bucket is still full we just tested it on a small area.
Helpful (0)
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Veronica B
1 reviews | Active since Jan 2020
13 Mar 2025, 13:07
Pro mac paint-not gloss enamel just oil in a bucket
Promac Paints Gloss Enamel 5L - Dark Admiralty Grey Bad coverage -paint colour and solvent don't mix well it's more oil in the bucket and not enamel paint,the paint colour and solvent seperate and don't mix well no matter how long your stir it. we opened the paint and tested it on a small part of the door frame and didn't use it further after seeing that it's not covering properly as they advertised,I send it back to Takealot because it means it's defective cause it doesn't do the work they promise,And now they refuse to refund me saying I opened the product but how else would I have known that their paint is a bad quality if I had not opened it to test it. The paint was not used the bucket is still full we just tested it on a small area.
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Replies (0)pS
peter S
1 reviews | Active since Jan 2020
11 Feb 2025, 09:19
BAD QUALITY PAINT
DO NOT buy Promac Paints products, they are weak, I purchased a 20L Fired Earth Ceiling and Wall paint, and is like water, no body, you need to use a mimimum of 4 coats, after 2 weeks they promised to replace, I arrange for them to replace as promised and on the day they were to collect the weak paint and replace the sales person sends a message half and hour before he is supposed to arrivem he cannot make it, they **** to me and as far as I am concerned they were never going to keep to their promise!
Helpful (0)
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peter S
1 reviews | Active since Jan 2020
11 Feb 2025, 09:19
BAD QUALITY PAINT
DO NOT buy Promac Paints products, they are weak, I purchased a 20L Fired Earth Ceiling and Wall paint, and is like water, no body, you need to use a mimimum of 4 coats, after 2 weeks they promised to replace, I arrange for them to replace as promised and on the day they were to collect the weak paint and replace the sales person sends a message half and hour before he is supposed to arrivem he cannot make it, they **** to me and as far as I am concerned they were never going to keep to their promise!
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Replies (0)KD
Kurt D
1 reviews | Active since Jan 2020
15 Nov 2023, 14:21
Promac Paints, the best decision ever!
We decided to repaint our entire house inside and out, and we are so glad we opted for Promac Paints!! The colour choice and combinations were such a challenge, but Darren and Andrew from Promac were there every step of the way, thanks guys, appreciate!!
Helpful (0)
|Replies (0)KD
Kurt D
1 reviews | Active since Jan 2020
15 Nov 2023, 14:21
Promac Paints, the best decision ever!
We decided to repaint our entire house inside and out, and we are so glad we opted for Promac Paints!! The colour choice and combinations were such a challenge, but Darren and Andrew from Promac were there every step of the way, thanks guys, appreciate!!
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Replies (0)NN
Ngwekazi N
1 reviews | Active since Jan 2020
3 Jun 2023, 08:38
False adverti*****t and horrible quality of paints
I bought fired earth granular coat, dried ochre with 10 year guarantee, it did not even last a month it's peeld of from the wall like a cover, it was so embarrassing for my business I called them they. Said I should fill an online form and they will send their guys the next. Day to come and check it out, it's over a week they. Have not. Done that when I gave them all my details and they said the next day they will send guys to come check it out, wish the was an option where one could post pictures so that people could see for them selves it was PLUS R1200 a 20litre and it says 10years guarantee.
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Ngwekazi N
1 reviews | Active since Jan 2020
3 Jun 2023, 08:38
False adverti*****t and horrible quality of paints
I bought fired earth granular coat, dried ochre with 10 year guarantee, it did not even last a month it's peeld of from the wall like a cover, it was so embarrassing for my business I called them they. Said I should fill an online form and they will send their guys the next. Day to come and check it out, it's over a week they. Have not. Done that when I gave them all my details and they said the next day they will send guys to come check it out, wish the was an option where one could post pictures so that people could see for them selves it was PLUS R1200 a 20litre and it says 10years guarantee.
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Replies (0)BM
Bukelwa M
1 reviews | Active since Jan 2020
30 Aug 2022, 13:34
Poor quality paving paint and worse customer servis
Promac worse company with customer services , after i bought 5 20L of paving paint that peels after a week. David Molver send me this feedback imagine all 5k down to drain such a disrespect telling me about gesture after i spend my hard earned cash, HI Bukelwa, I am not sure why they advised you to use this product as it is not a bonding liquid. However, given the fact that incorrect advice was given to you in store we are willing to offer you 2x20L of Ultra Pave as a good will gesture so that you can fix the areas where you have experienced problems. Can you please advise which colours you would like us to supply you with, one of charcoal and one of terracotta or which colours? Please also make sure that you apply Fired Earth bonding liquid to any areas where peeling has occurred before applying a new coat of Fired Earth Ultra Pave. Kind Regards. David Molver Project Coordinator . . T: ********** e: *********** m: ********** www.promacpaints.co.za 354 Derdepoort Rd, Silverton, Pretoria 0184
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Bukelwa M
1 reviews | Active since Jan 2020
30 Aug 2022, 13:34
Poor quality paving paint and worse customer servis
Promac worse company with customer services , after i bought 5 20L of paving paint that peels after a week. David Molver send me this feedback imagine all 5k down to drain such a disrespect telling me about gesture after i spend my hard earned cash, HI Bukelwa, I am not sure why they advised you to use this product as it is not a bonding liquid. However, given the fact that incorrect advice was given to you in store we are willing to offer you 2x20L of Ultra Pave as a good will gesture so that you can fix the areas where you have experienced problems. Can you please advise which colours you would like us to supply you with, one of charcoal and one of terracotta or which colours? Please also make sure that you apply Fired Earth bonding liquid to any areas where peeling has occurred before applying a new coat of Fired Earth Ultra Pave. Kind Regards. David Molver Project Coordinator . . T: ********** e: *********** m: ********** www.promacpaints.co.za 354 Derdepoort Rd, Silverton, Pretoria 0184
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