Active since Aug 2016
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12 reviews3 months ago
Capitec – 10 Years of Loyalty, But No Security
I have been banking with Capitec for over 10 years, and while the service used to be good, I am now done. This is the third time in just 18 months that money has been taken from my account without explanation. Every time I ask for answers, Capitec either tells me the transaction was made by “another Capitec client” or simply admits they don’t know. I am constantly forced to replace my card at my own cost, and today yet again someone got hold of my card details and tried to spend online in euros — even though I have never shared my card details. Capitec’s ***** department cannot help me, cannot explain, and cannot protect me. Enough is enough. I will be closing my account immediately. Capitec, get your online banking security in order for your customers — because right now, it’s unacceptable.
109 replies
8 months ago
⭐️⭐️⭐️⭐️⭐️ Exceptional Service at Capitec Bank Hatfield
I visited Capitec Bank Hatfield on 12 August 2025 to collect my new bank card, and I was genuinely impressed by the service I received. The assistant who helped me was not only friendly and welcoming, but also incredibly efficient. She handled my request swiftly and exceeded my expectations with her professionalism and positive attitude. It’s rare to encounter someone who makes a routine task feel effortless and pleasant. She is truly an asset to Capitec—her dedication to excellent customer service deserves recognition. Thank you for making my experience smooth and enjoyable!
53 replies
9 months ago
SOLD OUT ITEM BUT NOT SOLD OUT
🛒 Pick n Pay ASAP Online Order Disappointment I placed an order through Pick n Pay’s ASAP app for two items, selecting the Hatfield branch which showed the items in stock. The order was accepted and set for delivery — but just before the driver arrived, I was notified that one item was suddenly sold out. This raises a few concerns: - If an item is out of stock, it should not be available to order in the first place. - Why was my order rerouted from Hillcrest when I specifically ordered from Hatfield? - Most frustrating: the payment was deducted from my account and is now on hold — I’ve been told I must wait up to 5 working days to get my money back. For a platform promising speed and convenience, this kind of confusion and delay is unacceptable. I hope this feedback reaches someone who can ensure better stock accuracy and faster refund processes.
1 reply
12 months ago
Dissatisfied with Warranty Support for Promac Roof Paint
I would like to share my disappointing experience with Promac Paints regarding a warranty claim for their roof paint. The product was purchased in June 2023 from Builders Warehouse, Klerksdorp, and came with a 12-year guarantee. Despite following all the manufacturer’s application instructions and preparing the surface professionally (as confirmed by Promac’s own assessor, Joshua), the paint started fading within 1.5 years. When I contacted Promac Paints for support, they required proof of purchase (a till slip or warranty registration). Unfortunately, my client, assuming the 12-year guarantee would suffice, discarded the slip. I reached out to Builders Warehouse to retrieve the proof, but they informed me that their system only retains invoices for three months, leaving me unable to produce the original proof. I even provided alternative proof, including the transaction amount (R3,087) from the ABSA bank credit card statement used to purchase the product, but this was not accepted. Promac Paints’ lack of flexibility and unwillingness to honor their warranty based on available evidence has caused financial losses for my business and harmed our reputation. As a professional painting service, I trusted Promac Paints to uphold their warranty commitment. However, their rigid policies and lack of support have left me feeling frustrated and let down. I believe this situation highlights a need for more customer-focused service and better transparency in resolving warranty claims.
58 replies
12 months ago
Dissatisfied with Warranty Support for Promac Roof Paint
I would like to share my disappointing experience with Promac Paints regarding a warranty claim for their roof paint. The product was purchased in June 2023 from Builders Warehouse, Klerksdorp, and came with a 12-year guarantee. Despite following all the manufacturer’s application instructions and preparing the surface professionally (as confirmed by Promac’s own assessor, Joshua), the paint started fading within 1.5 years. When I contacted Promac Paints for support, they required proof of purchase (a till slip or warranty registration). Unfortunately, my client, assuming the 12-year guarantee would suffice, discarded the slip. I reached out to Builders Warehouse to retrieve the proof, but they informed me that their system only retains invoices for three months, leaving me unable to produce the original proof. I even provided alternative proof, including the transaction amount (R3,087) from the ABSA bank credit card statement used to purchase the product, but this was not accepted. Promac Paints’ lack of flexibility and unwillingness to honor their warranty based on available evidence has caused financial losses for my business and harmed our reputation. As a professional painting service, I trusted Promac Paints to uphold their warranty commitment. However, their rigid policies and lack of support have left me feeling frustrated and let down. I believe this situation highlights a need for more customer-focused service and better transparency in resolving warranty claims.
0 replies
35 months ago
Intercape stole my belongings!
Booked a bus ticket on the 12 April 2023 from Pretoria to Klerksdorp. The scheduled time for departure was 13h00. I arrived there 12h40 and the bus already departed for Johannesburg. After struggling to do next, they said to me they can give me a LIFT to Joburg then I am on my own to get to Klerksdorp..... Really! When we arrived at Johannesburg I had to check in to the Intercape offices, There because of a black label bag a carry my things in around they opened it and took all my beers. If they tested me for alcohol, that's then a different story! I was sober. That was still my property, and I feel they had no right taking my belongings. And another passanger told me the bus already left Pretoria half an hour before their scheduled departure time. I will never use their services again.
0 replies
73 months ago
Feeling disgusted to call this my home!
I am a tenant for nearly two years at Matlosana gardens (always pay my rent) and feel I have to complain about the service we received from Management. After all the other things that go wrong with the managing of the newly build complex (which is falling apart), this complaint is more of human nature. We all feel the strain of the Novel Corona Virus epidemic, so I don't think it's fair to block tenant's electricity in these dier times. I understand that if you enjoy staying in the complex you have to pay rent because it is a business like any other. I could not afford to pay my rent for April 2020 (will pay it double when the National Lockdown is over), because food is now a priority above rent. I just feel it is unfair to leave your tenant's in the dark unable to cook food or watching TV to get the time pass by. We are all human beings in this situation, that we didn't plan for. There were also no communicae about paying rent or make arrangments to pay it on another date. Shame on you Habitat! For tenant's always paying their rent on time and to be treated like this in this unsure time left me feeling disgusted to call this my home!
0 replies
73 months ago
Embarrasing "racial" service at Checkers Matlosana Mall
My friend accidentally transferred money, instead of my bank account to a Checkers account. (Which happens a lot with people who don't know how some bank apps work.) I send him the same day to withdraw the money from the cash desk at Checkers. He needed the money because he got Sassa grant for disabled people and it was the beginning of the National Lockdown (unsure if Checkers will stay open during the Lockdown.) The staff by the cash desk said to him that they can't process it there and he must go to the normal tellers. When he got there he gave the lady the screenshot on his phone and the password explaining to her that he wants to withdraw the money out of "the Checkers account". She went and withdraw another R500 out of his bank account. We had to go back and try to resolve the situation and put our health at risk hence the Novel Coronavirus. As we enter Checkers Matlosana Mall I was asking for one of the Managers that I knew that will solve the issue. Immediately all the staff by the door said "He wants a white manager" "he wants a white manager" I am sorry but I am an Operator of a big Restaurant chain and nearly all my staff is black! I felt so embarrassed - still waiting for a manager but to no avail! So I approach the nearest manager (she helped me fairly but was confused about what was going on.) I explained the issue with her and she said she don't understand? My friend walked away maybe because of the embarrassment! I went to the cashdesk and withdrew the money. Again the staff which was helped in front of me make comments like: "I will never make a scene for only R500" Also by the lady who helped me with the withdrawal just laughs in my face. It was really embarrassing for me and my friend. I don't think there is enough training done for the staff to listen to what customers actually want. This was unnecessary if the tellers just listened to what he asked of them. I and my staff bought a lot from that Checkers during the past few years also I enjoyed going there for my shopping but will never return there again. There was a racist issue thrown in my face and all I wanted to do is help a friend in need.
0 replies
84 months ago
Matlosana Gardens, what a joke.
Its really not what is advertised to rent a place in Matlosana Gardens. I am staying a year there and it is getting worse...... First month I stayed there no electricity for 5 days, There there were no cold water for a week. In December the balcony *****t came of the wall and steps. It was a big struggle just to get them fixed it now it six months and they only promise to paint but to no avail....???????????????? I was send a threatening sms saying that I did not pay my June rent! What????? I paid it the 27 of May. Its horrible to stay there they cant even clean the garbage disposal blocks properly. Please get your admin and units in order I am moving out!
0 replies
98 months ago
Odin mode
Bought a Samsung phone, never again.... Charged my phone switch it on and it went into Odin mode! Can not be fixed. Shame on Samsung.
106 replies
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5 Star
1 (8.333333333333334%)
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3 Star
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1 Star
11 (91.66666666666667%)