Great Service From Ackerman's Promenade Sales Person (Shinaz Moosa)

My story dates back to August 2024. I had 2 cellphones that was insured, underwritten by Hollard Insurance. My issue was my cellphone Insurance which is underwritten by Hollard Insurance. I payed my Ackerman's account on or before the due dates as stipulated. I skipped one or two months payment because of lack of funds that particular month. The following month I made a double payment, which was paid on the last day of that month, 5 days later my cellphone insurance was cancelled, when I went to the store in Promenade, I asked for someone to assist me with my dilemma and a lady by the name of Shinaz Moosa help me. She made calls trying to solve my issue and was given all sorts of different stories , sending her from one department to anther. This frustrated me and more and felt like closing my account. I was told that a message was send to my cellphone regarding the cancellation. I think they should seek better ways to contacting customers, updating them regarding issues such as non payments received, instead of sending out SMS's. If it wasn't for the help from Shinaz , I don" t think I would have kept my cool. I was and is still disappointed in the way the customer service from "Hollard's Insurance handled the matter. Thank you Shinaz.

The following month the saga of the "cellphone insurance" stuck its head out again and I rushed back to Ackerman's Promenade to query what the problem could be this time, cause I was under the impression everything was sorted. I went back to Shinaz as she was now fami**** with the complain. She called the relevant parties and again she faced difficulties. I heard her telling the person on the other side of line that this issue was supposed to be solved the previous month already, after calling around. Shinaz arranged for me to pay my device insurance and funeral policy separately. Hollard Insurance, find better ways to get in touch with your customers. Texting me doesn't mean I've read or received your message. Call me so you can confirm you made contact.