Poor Service Delivery

After visiting Prominent Paints in Parden Eiland last week, I was advised by Luke, at the desk, to consult with their rep, who would come and do a complete inspection of our roofs, and give us the exact specs that we need to follow in order to firstly get the job done well, but also to secure us a guarantee for the job by Prominent Paints. Trying to get hold of the rep has been a complete waste of time. We have tried calling, whatsapping as well as emailing. He never answers the phone and doesn't return emails. Clearly this rep does not exist and Prominent are not able to secure a guarantee on their paints. We have used you guys for years. But sadly on this note will have to find another company who can offer us better service......amazing that service in todays age can be so bad....when so many out there are without work...clearly Prominent is doing very well and service delivery is no longer key.....SAD