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Propaint
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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RE
Ruth E
1 reviews | Active since Jan 2020
7 Aug 2017, 11:27
Poor communication
<p>I could write an essay but all I'm going to write is that after initially being impressed with Philip from Propaint during quoting, I am very disappointed in the service they provided and the way they treated me, their client.</p> <p>Communication is not a strong point and as a result we had a number of issues.</p> <p>Also proper prep work was not carried out and I was rudely treated by a defensive Philip when trying to iron out the issues. Disaster could easily have been averted by civil and reasonable discussion and respectful treatment of the client, despite the issues and possible wrong expectations on either side. </p>
Helpful (0)
|Replies (0)RE
Ruth E
1 reviews | Active since Jan 2020
7 Aug 2017, 11:27
Poor communication
<p>I could write an essay but all I'm going to write is that after initially being impressed with Philip from Propaint during quoting, I am very disappointed in the service they provided and the way they treated me, their client.</p> <p>Communication is not a strong point and as a result we had a number of issues.</p> <p>Also proper prep work was not carried out and I was rudely treated by a defensive Philip when trying to iron out the issues. Disaster could easily have been averted by civil and reasonable discussion and respectful treatment of the client, despite the issues and possible wrong expectations on either side. </p>
0
Replies (0)MK
Mirrie K
1 reviews | Active since Jan 2020
15 Feb 2016, 11:23
Not honouring workmanship guarantee
Propaint painted the outside of our home in January 2015. In October paint started peeling off on a area where we requested specific treatment during the quotation period and reminded the painters and Rodney, the Propaint the representative, of during the painting of the area. Since November I tried to reach Rodney via e-mail. I left several messages in January on the Propaint contact number and was eventually contacted end of January. <br> <br> I was told that Rodney was 'only trading under the Propaint name' and was asked not to continue as 'he delivered substandard work'. I was asked to contact him directly.<br> <br> We paid a huge premium to cover ourselves from 'substandard workmanship' by choosing to use a big company. There was no form of transparency during the quotation period to inform us that he is not officially part of propaint.<br> <br> We want Propaint to honour their guarantee. They have lent there name to the contractor and should therefore take responsibility for the result. It is not up to us to resolve internal issues. <br>
Helpful (0)
|Replies (0)MK
Mirrie K
1 reviews | Active since Jan 2020
15 Feb 2016, 11:23
Not honouring workmanship guarantee
Propaint painted the outside of our home in January 2015. In October paint started peeling off on a area where we requested specific treatment during the quotation period and reminded the painters and Rodney, the Propaint the representative, of during the painting of the area. Since November I tried to reach Rodney via e-mail. I left several messages in January on the Propaint contact number and was eventually contacted end of January. <br> <br> I was told that Rodney was 'only trading under the Propaint name' and was asked not to continue as 'he delivered substandard work'. I was asked to contact him directly.<br> <br> We paid a huge premium to cover ourselves from 'substandard workmanship' by choosing to use a big company. There was no form of transparency during the quotation period to inform us that he is not officially part of propaint.<br> <br> We want Propaint to honour their guarantee. They have lent there name to the contractor and should therefore take responsibility for the result. It is not up to us to resolve internal issues. <br>
0
Replies (0)GH
George H
1 reviews | Active since Jan 2020
19 May 2015, 15:37
Big Talk No Action
We received a professional quote and he assured us of Supervision,Well there was none and the job was done in a very slap dash way But i realised why, when he sent an sms telling me!\ That he tries to help everybody and should say No
Helpful (0)
|Replies (0)GH
George H
1 reviews | Active since Jan 2020
19 May 2015, 15:37
Big Talk No Action
We received a professional quote and he assured us of Supervision,Well there was none and the job was done in a very slap dash way But i realised why, when he sent an sms telling me!\ That he tries to help everybody and should say No
0
Replies (0)