Bullied for asking for a paid up letter

If I could give a zero I would, i was retrenched during covid and had to sell my property but the time the sale was concluded I had been listed by for non payment of levies.

on completion of the sale the sale the levies were settled this was May, I contacted propel for send a paid up letter so that I could clear my record with the credit bureau's I was send from pillar to post and only got a response end September.

I was told by the bureau's that the letter I've been issued with does not suffice and what they want I forwarded the email to Ronel and Hilde who gave me their new attorneys number who had not been the one to do the judgement for them. I have communicated with the new attorney and understandably its not their matter.

I called to enquire about a way forward and in not so many words Geraldine Abrahams who had not seen the communication asked to assist when I told her my matter she told me I am lying and do not comprehend the english language and she continued to tell me that this has nothing to do with the company and I need to go to any court in South Africa to rescind the judgment Geraldine refused to listen to what I wanted and insinuated that I am stupid because I kept on referring to my email communication with Hilde she kept on saying that I am lying thats not what the emails said I told her what the emailed request from the Compuscan are said and she said there is no such I am lying I told her I have sent the email to Hilda, Ronel and Asha and she kept on saying their numbers are engaged and I am blocking her line she has told me what to do until she transferred me to Asha because Asha doesn't deal with the matter I had called for I suspect.