XM
Xolisa M
Active since Nov 2019
14
Reviews
0
Industries
Reviews
14 reviews31 months ago
Nothing better about them
My biggest regret is not finding an alternative insurance in May when you failed to send someone for geyser inspection. Till today I have not received that service which is a perk of this insurance. Here I am now with a real claim, I dont know if the insurance itself is ****py or you just have *********** staff. I submitted a claim on Tuesday a service provider was sent within the hour and I thought wow great. Wednesday not feedback, Service provider calls and advises they have submitted quotation and are ready to come over to provide service. I thought wow great. Thursday service provider calls there is clearly a misunderstanding between us and the service provider. I call bettersure for clarity, and speak to Njabulo he advises he needs to speak to the service provider and he will get back to me. After an hour without speaking to Njabulo I call back, coz remember I am still waiting for call back on geyser inspection from May and this claim is urgent because of the rains that happened yesterday Wednesday and if this issue is not resolved ASAP we will have more damage because of this. Call was answered by Thuli. I am not even sure she knows how to read her system and have no faith in what she was doing how are you going to ask me about case management i am the client case management is an internal process for you. Thuli was reading old notes and not able to answer what happened with Njabulo calling the service provider even though she has put me on hold to go and ask Njabulo. because I could see that this person doesnt know what she is doing can i speak to your team lead/supervisor she said he is in a meeting. same answer as the one I got in May clearly my geyser inspection hasnt happened because the team lead is still in the meeting since May. I got infuriated and dropped the call and waited maybe Njabulo was going to call me back. 2 hours after speaking to Thuli, I called back requesting a follow up and was answered by Dineo. you would think 3rd time is a charm, NOPE it was not she was even worse. she said sorry I cannot answer any of your questions the person dealing with your claim is Sbahle and they are not in today. so I asked but why did Njabulo and Thuli answer my questions. she said she is in Technical support and has to answer a Claims query because the call volumes are high and proceeded to use jurgon to explain when I asked her to explain the words she just used I dont understand what she is saying she transferred me to claims department. Guess what I was back with Njabulo who told me my claim will be going to validation which will take 48 to 72 hours to process and then will go to payments. I asked can we escalate to urgent as this is a pool pump claim. it has been raining for the past 2 days and there has been more rain forecast for today and the pool has flooded coz we cannot backwash without the pump and is overflowing to my lounge and will damage my furniture and I will need to go through this unpleasant process with them again. Njabulo said I am sorry about that. Tell me why I didn't look for other insurance after the May incident cause I already knew then that when I have a real claim I will be sent from pillar to post.
131 replies
42 months ago
Bullied for asking for a paid up letter
If I could give a zero I would, i was retrenched during covid and had to sell my property but the time the sale was concluded I had been listed by for non payment of levies. on completion of the sale the sale the levies were settled this was May, I contacted propel for send a paid up letter so that I could clear my record with the credit bureau's I was send from pillar to post and only got a response end September. I was told by the bureau's that the letter I've been issued with does not suffice and what they want I forwarded the email to Ronel and Hilde who gave me their new attorneys number who had not been the one to do the judgement for them. I have communicated with the new attorney and understandably its not their matter. I called to enquire about a way forward and in not so many words Geraldine Abrahams who had not seen the communication asked to assist when I told her my matter she told me I am lying and do not comprehend the english language and she continued to tell me that this has nothing to do with the company and I need to go to any court in South Africa to rescind the judgment Geraldine refused to listen to what I wanted and insinuated that I am stupid because I kept on referring to my email communication with Hilde she kept on saying that I am lying thats not what the emails said I told her what the emailed request from the Compuscan are said and she said there is no such I am lying I told her I have sent the email to Hilda, Ronel and Asha and she kept on saying their numbers are engaged and I am blocking her line she has told me what to do until she transferred me to Asha because Asha doesn't deal with the matter I had called for I suspect.
0 replies
43 months ago
Very Poor Customer Service
I am sick, literally cannot breath but I must fight with your customer service people because of an error that they made. Its unprofessional that i must be put on hold for long to get assistance from a supervisor, I have mentioned that I am not well and the phone dropped and you do not have the audacity to call back to resolve the issue now i must call and argue with someone else and start the process over again sies on you I regret leaving discovery they would have called back. I have relocated and due to your agents error when changing my nominated doctor, I am sitting here having to pay a co-payment to see a doctor whereas the plan i am on has no co-payment, I left discovery because of the co payment issue might as well go back because at least they have good customer service.
266 replies
51 months ago
don't buy online if you value your peace
It took me writing on hello Peter to motivate you to collect an item that i bought online and now I need to chase after you to receive my refund. The Item was collected on the 8th of Feb its the 16th I called the call Centre and was told it has not been processed and they cannot provide me with a turn around time. stay away from purchasing online.
53 replies
51 months ago
please collect
I want to review the return system, The items I bought was 'online only' and can only be returned via the online system as its sold by 3rd party. I received my order and realized that the items were not compatible for my house and logged the return the same day that I received them and sent pictures that all were still in their original packaging as I had only opened 1. The next day I got an email stating the pictures are not clear I must send them again which I did. I have been calling for a week now asking for the items to be fetched and the call Centre tells me that they are waiting for finance to approve. I am going away on holiday and by the time I return I will be told its taken too long to return the items. I get told its escalated and I need to wait.
53 replies
56 months ago
I was threatened by Jean Prinsloo because I brought back rotten meat
This Morning I bought meat from Spar Morning field Parklands Cape Town. For the second time buying from them for the second time 2 out of 2 their meat is rotten. today on the 08/09/2021 they have meat that was best before 22/08/2021 in their fridges imagine. I call them and firstly get sent from pillar to post while they try and find the manager and eventually I get to speak to the manager. I explain that the meat is rotten he say bring it back when you in the area since I explained I cant bring it now. Mind you calling them is not free I used my airtime. I go to the shop because I want to cook something special that why I bought eisbein for a reason Mntakabawo. Me getting in the shop in my work from home clothing and messy high bun. I ask to speak to the manager who gives me a glance and carries on with his telephonic convo I wait about 10 mins. I present the meat and slip and shouts across the shop for Luvuyo who was by the money counter give her, her money. I say add R20 for my transport? Jean Prinsloo The manager says just the for the meat then you can get the f* out of my Shop. Me: who do you think you are talking to? Prinsloo: You swore at my staff Me: When Prinsloo: on the phone Me: Bring the person who said that here now let them repeat that in my face. he points at Yonelisa who was next to him. Yonelisa says in isixhosa ''ndothukile (IsiXhosa) that what i said'' Me: Prinsloo yes it the Ndothukile and Ndithukile are different things. One is isiXhosa and the other is isiZulu Prinsloo: I am from Durban and speak fluent Zulu so if she say uthukile I know you swore at her now take the money and get the f out of my shop. I was very angry to be undermined the way he did when I walked and and the manner in which he spoke to me that i started shouting at him for him to learn that the 2 languages sound the same but the parts where it doesn't are very bad mistakes to make. We got to a point where we started swearing at each other and he started to threated me yes threaten me. Threatening me!!! I will never set my foot into any Spar not even my favorite one Spar Parklands until I get an apology
0 replies
60 months ago
Nonsense service rather use another Courier service
Curro uses Grit to order School uniform, and grit sends them via dawn fu*ken wing. I run a business from home I am home the whole day but your drivers come to my gate take a picture and say unable to deliver. my delivery instructions clearly say call at the gate I live in an estate with no security guard and no intercom system. What do you expect us to stand in the rain and wait for you to deliver because you say your drivers don't have phone. they don't have phones they take the pictures of our gates with a digital camera? now I must drive from Blouberg the airport to fetch a package again I want my refund please this is the second time this is happening. I send packages on Aramex all the time and their drivers call the recipients and the gates
0 replies
63 months ago
Stars are for the Agent not Vodacom
The stars are not for the company but the agent, Her name is Inathi after a month of calling and getting rude people who could not give me any answers I finally got someone who ,was annoyed with me because I was shouting, but gave me answers for my questions and solutions didn't mute me ( the dead silence drives me mad and very unprofessional) Thank you Inathi but vodacom still gets 1 star
61 replies
64 months ago
Why is it so difficult to cancel a contract
I gave one star because I could not give 0, I don't have a Vodacom number and have been calling from my Telkom number. I have been on the line for more than house now being sent from pillar to post. my account number is I7121079-6 I took my month contract on the 11/12/2018 and is supposed to be due for cancellation in December 2020. firstly every month Vodacom failed to debit my account until I called I have never changed my banking details but debits were not done meaning all my payments would reflect as late payments because I would have to have the inconvenience of dealing with your call center agents and this has affected my credit store. Today I called in and Spoke to Ayanda whom I could hear was distracted who put me on hold for 12 minutes to tell me that I need to go to a store because my account was handed over to legal. even thought I have told her that i have made the payment nd went to the store and the store told me to call them and if it has not cleared ask to be transferred to accounts. she was told me she cant assist further I need to go to a store. I then called back and asked to be sent to accounts which I was transferred to accounts where I was told to send my proof of email it will take 30 mins to clear and I can call back. I then called back and spoke to Nompilo, I asked her to please give me the name of the person I had spoken to before because I want to complain she said she had no access to see the name of the person, I then told her I want to cancel my account she said she cant the account is only due for cancellation in Jan 2022 I asked her how is that possible can she please tell me when I entered into this contract she said she cant tell me that all she can say is I miss payments so my cancellation date has moved ( are you aware of the law of contract? and the consumer protection act and the credit act? if not you better check with your compliance department because I'm not going to pay for something that I don't want when my contractual obligation is finished) Nompilo said sorry nothing I can do took my number and said her manager would call me hour later no call from manager. I called back again spoke to Vanessa, I am happy with the help I got from Vanessa as she answered all the questions I had and was transparent about her working from home therefore cant call a superior. she advised I call accounts. Now I cant call accounts, why my airtime is finished. so I sent a request for a call back on twitter I'm still waiting. Clearly I will have this contract until Jesus comes back
61 replies
65 months ago
not an online school | Fraudulent Misrepresentation | False Advertising
Firstly they advertise themselves as an online school, which is incorrect! they are a homeschooling partner and do not have active daily classes but have ad-hoc classes of 1 subject per week (I am not joking) then they expect you as the parent to mark the child assessments and because I didn't mark the assessments I am paying fees for what i was told is an online school why must I also become the teacher, well its final year marks time and that has come back to bit me in the a** because the assessment marks were not included into Childs report. final year reports were released on the 09th of December and when you call them with a query guess what they closed on the 4th of December. I feel this platflorm fraudulently misrepresented itself to me because before enrolling I was very clear on what my requirements are and was assured that its an online school and once I hade made a payment BOOM welcome to homeschool put your job online and because a teacher and also pay someone. This is fraudulent misrepresentation (Fraudulent misrepresentation: where a false representation has been made knowingly, or recklessly as to its truth) another definition (An untrue statement of fact or law made by Party A (or its agent) to Party B, which induces Party B to enter a contract with Party A thereby causing Party B loss. An action for misrepresentation can be brought in respect of a misrepresentation of fact or law) and as for your marketing on your website false advertising (False advertising is the use of false, misleading, or unproven information to advertise products to consumers.) The Consumer Protection Act clearly states suppliers may not mislead consumers. The Act also bars suppliers from making false claims about a product. False Claims you are not an online school. There is a difference to supplying a homeschooling platform and online school. there is one major difference between the two In homeschooling, the parents act as full-time instructors using your platform while in online schooling — also known as virtual school — online teachers manage the student's studies full time from afar within a structured curriculum i.e a timetable and classes the whole day. at R135pm worksheet cloud does what you guys are doing and are advertising as an online school so that you can charge higher fees.
56 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
11 (78.57142857142857%)