Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners
1.5|38 reviews
KL
Khayakazi L
1 reviews | Active since Member
15 May 2025, 23:11
Bunch of lies
So you revoked my access bcz you did not get hold of me and you were worried about the safety of the flat, we both know that's **** & a lie. Your maintenance guy Douw sent me a text about the meter reading installation and I clearly told him that I will be available fully in the flat after the 17th as I travel a lot due to work. Your contractor called me & I told them I'm not home during the day. Dont come here and tell lies. Your company doesn't give a damn about this complex. Have you seen how many potholes are n the drive way, ohhh, I forgot, your maintenance department still needs training and scope of what it means to be in maintenance. Don't come here and tell lies. If you want a screenshot of my message to your useless maintenance person, do let me know
Helpful (0)
Replies (58)0
Replies (58)Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners's replyOfficial
16 May 2025, 06:21 Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily revoked after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance unfortunately this is not handled by us as contractors are individual companies not employed by us, and as such have the own work schedules, however we try and fascilitate as best as possible between all parties.
We would like to clarify that your gate access was temporarily revoked after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance unfortunately this is not handled by us as contractors are individual companies not employed by us, and as such have the own work schedules, however we try and fascilitate as best as possible between all parties.
Best regards,
Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners's reply16 May 2025, 06:21
Official
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily revoked after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance unfortunately this is not handled by us as contractors are individual companies not employed by us, and as such have the own work schedules, however we try and fascilitate as best as possible between all parties.
We would like to clarify that your gate access was temporarily revoked after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance unfortunately this is not handled by us as contractors are individual companies not employed by us, and as such have the own work schedules, however we try and fascilitate as best as possible between all parties.
Best regards,