Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners
1.5|38 reviews
KL
Khayakazi L
1 reviews | Active since Member
02 Apr 2025, 06:26
Terrible agency
Ohh child, the Cape Town branch will humble you, if there was a 0 start I would give it. I missed a flight to a workshop because they decided to revoke my gate access just because I was hardly home, bare in mind that rent is up to date. Can't wait to go somewhere peaceful. Don't bother reporting maintenance issues because they don't care. Yhoooo worst experience ever
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Replies (58)Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners's replyOfficial
15 May 2025, 10:59Good day Khaykazi,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily limited after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance, and we're committed to improving in this area. Your experience is not what we aim to deliver, and your feedback will be shared with the relevant teams to ensure better service moving forward.
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily limited after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance, and we're committed to improving in this area. Your experience is not what we aim to deliver, and your feedback will be shared with the relevant teams to ensure better service moving forward.
Best regards,
Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners's reply15 May 2025, 10:59
Official
Good day Khaykazi,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily limited after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance, and we're committed to improving in this area. Your experience is not what we aim to deliver, and your feedback will be shared with the relevant teams to ensure better service moving forward.
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been.
We would like to clarify that your gate access was temporarily limited after numerous unsuccessful attempts to reach you regarding the installation of a new electricity meter, as the current one was not functioning. Unfortunately, we did not receive any response from you, which raised serious concerns about the status of the property and whether it may have been abandoned. As a result, we had to take precautionary steps in line with our duty of care for the property.
We regret that this caused you to miss your flight and sincerely apologize for the inconvenience. We also acknowledge your concerns regarding maintenance, and we're committed to improving in this area. Your experience is not what we aim to deliver, and your feedback will be shared with the relevant teams to ensure better service moving forward.
Best regards,