Pathetic! Useless constantly offline! No initiative from upper management!!!!!

This establishment is completely in a shambles! I paid for my FFC certificate in July 2025 and I STILL don't have a physical copy of my certificate! Been there a good few times and regularly reach out to them for assistance but the system is permanently offline! Why can they not just email the certificate directly to you when it's ready? How absolutely pathetic - its like a government department - the level of service is non-existent!!! Pathetic!