Bad Customer Service

I relocated from Joburg to Durban after a 7-hour drive, only to find the apartment I rented through this agency dirty and unprepared. I dealt with Verni Pillay, who was efficient with paperwork until payment was made, but afterwards became dismissive and unhelpful. When I pointed out the dirt, her response was, “well people clean differently, if you’re the type that gets down on your knees to scrub you should go ahead and do so.” When I showed her the bathroom, she said, “it’s not like you are expecting the standard of a R50k suite in Umhlanga.” When I asked that no cleaning costs be deducted from my deposit if I left the unit in the same condition, she rep****, “well that would be a reflection on you.” So it is a reflection on me, but not on them when they deny obvious dirt? I was shocked and felt completely gaslit. On top of this, the unit was advertised as fibre-ready, which was the main reason I chose it since I work fully remote. After moving in I discovered there was no fibre at all. When I asked of the way forward, she brushed me off, saying, “your guess is as good as mine, other people just get wifi.” I had to manage the entire admin process myself and only had fibre installed on 19 September, almost 3 weeks later. During that time, I struggled with unstable internet, moving from café to café, falling behind on work, while Verni did nothing to correct the false advertising. Even beyond this, issues flagged in the move-in inspection from painting to a broken door have not been resolved. The overall experience has shown me that once they secure payment, there is no real care for tenants. I felt dismissed, left to manage problems that should never have existed, and made to feel like I was the unreasonable one for simply asking for what was advertised. I am writing this review 30 days after moving in, giving enough time to see if anything would be fixed. Sadly, nothing has been.