Misrepresentation | Tricks | Delays in authorising refund

Property Fox showed us an apartment that we liked and upon signing the lease and going for handover, they gave us a different apartment that was not only dirty but had broken cabinets and sliding doors. Basically, the agent tricked us into signing a lease by showing us a good apartment knowing that the one they would give to us was broken. We then had to fight with them to get our refund. When they eventually sent the proof of payment, we realised they had sent it to someone completely different! I'm not sure if this was another trick to frustrate us or if it was a genuine mistake. But I am shocked at the incompetence running all the way through to the CEO!