Invasion of privacy and safety risk

Review and Complaint Regarding PROPR - Invasion of Privacy at The Iron Works

To Whom It May Concern at PROPR and Prospective Tenants:

I am writing to express my extreme dissatisfaction and concern regarding an incident that occurred at our rental property, The Iron works, 2 Ravenscraig Road, Western Cape, Unit 801, on July 29th at approximately 12:30 AM. This incident constitutes a serious invasion of privacy and raises significant security concerns for current and future tenants.

Summary of Incident:

At 12:30 AM on July 29th, my partner and I were inside our apartment when we heard someone unlocking and entering our front door. We were shocked and alarmed. Upon investigating, we discovered a man named Thsabala had entered our premises *without any prior notification or warning*.

According to Mr. Tshabala, he was there to investigate a noise complaint. However, our television was off, and we were simply having a conversation in the lounge. There was no excessive noise being made. More disturbingly, *no attempt was made to contact us via phone or any other means to address any alleged noise issue before Mr. Lala entered our home with a key.*

When confronted about his unannounced entry, Mr. Thsabala did not take responsibility for his actions. His explanation was inconsistent, at one point claiming he was simply returning a key.

**Key Concerns and Complaints:**

* **Unauthorized Entry and Invasion of Privacy:** The most serious issue is the unauthorized entry into our home. Mr. Tshabala entered our apartment in the middle of the night without any warning or permission. This is a clear violation of our privacy and right to feel secure in our own home.

* **Lack of Communication:** No attempt was made to contact us about a noise complaint before resorting to entering our apartment. A simple phone call would have resolved the issue (if one even existed).

* **Security Concerns:** The fact that a general security representative has a key to our apartment and can enter unannounced is deeply unsettling. We have no way of knowing how many keys exist or who has access to them. This has created a significant feeling of insecurity and vulnerability. We felt so unsafe that we barricaded the door and locked our bedroom door for the rest of the night.

* **Lack of Accountability:** Mr. Tshabala failure to take responsibility for his actions and his inconsistent explanations are unacceptable.

**Impact and Demands:**

This incident has left us feeling violated, unsafe, and deeply concerned about our security. We are writing this complaint to demand the following:

* **A full investigation into this incident.** * **A formal apology from PROPR for the invasion of our privacy.** * **Reassurance that this will never happen again.** * **A guarantee that steps will be taken to improve security and communication protocols.** This should include a policy that requires tenants to be contacted *before* anyone enters their property for any reason (except in genuine emergencies). * **Re-keying of the apartment to ensure that only authorized individuals have access.** * **A clear explanation of the circumstances under which PROPR or its representatives are authorized to enter a tenant's property.**

**Warning to Future Tenants:**

I am sharing this experience to warn prospective tenants of The Iron Works (and other PROPR managed properties) about the potential for serious privacy violations and security issues. Before signing a lease, carefully consider the implications of this incident and ask detailed questions about security protocols and tenant rights.

This situation is unacceptable, and I expect a prompt and satisfactory response from PROPR to address these serious concerns.

Sincerely,

Mitchum Millar