Prosafe company that lies to its clients

Our Alarm went off at our property in Selection Park and control room contacted us to let us know alarm is going off. I told them to go out to the property and they said they would send someone out. We were roughly 30KM away from the property so there was no way for us to get home to check. We were out for supper and managed to order starters, mains and dessert and still eat it all and still get home. By time we got home still no one had been out. So I contacted the control center and asked what time the armed response got here and lady had informed us that oh he had just got to property and guess what we were home and watching and no one was outside. She said that it a busy night but still 2 hours to respond. But fact is that she was caught out in a lie as it was about 5 min later a guard gets here and then a voice note asking the guard to please drive past and Natasha said no one sent the voice note. So Pro safe is a company that lies to the community. They need to loose their PSIRA accreditation as this is not the first time that this exact same thing that has happened.....